B360M Pro4 Audio Driver issues
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=113390
Printed Date: 13 Apr 2026 at 7:15am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: B360M Pro4 Audio Driver issues
Posted By: alexhob123
Subject: B360M Pro4 Audio Driver issues
Date Posted: 20 Nov 2025 at 7:41am
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i have downloaded the Realtek high definition audio driver ver:6.0.9231.1 but when I restart my computer I can't hear anything and my mic won't work either i have tried everything but nothing seems to be working i have tried uninstall and reinstall tried realtek version from realtek website that worked but audio console was not supported stopping services.scs for Realtek Audio Universal Service for audio console i did get audio working with 6.0.9520.1 but audio console couldn't connect to rpc service I don't know what else to do |
Replies:
Posted By: alexhob123
Date Posted: 20 Nov 2025 at 7:54am
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i'm now on 6.0.1.8186 but realtek audio console says it does not support this machine with the version i have i getting really annoyed right now i just want to have a fully working realtek audio driver that doesn't have any problems and can get realtek audio console working as well instead of getting messages pop up like could not connect to rpc service and does not support this machine with the version and that plays audio my motherboard is an ASRock B360M Pro4 i downloaded this version Realtek high definition audio driver ver:6.0.9231.1 https://www.asrock.com/MB/Intel/B360M%20Pro4/index.asp#Download" rel="nofollow - https://www.asrock.com/MB/Intel/B360M%20Pro4/index.asp#Download but if install it i can't hear anything or my mic go up when i talk into the mic anyway to fix this i have tried everything like install and reinstall change services.msc and startup app set correctly but nothing seems to work i got the version i am on now from the realtek website but it is from 2016 |
Posted By: alexhob123
Date Posted: 20 Nov 2025 at 7:56am
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i have realtek audio console installed but everytime I open the app it always comes up with Cannot connect to RPC service. The solutions I've attempted: Install all Windows updates including optional updates Audio troubleshooting Switch DCOM, RPC, and RPC Locator services to Automatic Update all drivers from device manager Uninstall all Realtek drivers and reinstall reinstalled through the download from ASRock B360M Pro4 Add legacy hardware and install Realtek from there (this gives blue screen of death) i'm on windows 11 and i have tried everything |
Posted By: alexhob123
Date Posted: 20 Nov 2025 at 11:03pm
| i just going to use the audio from realtek website but it's from 2016 but i can hear things with this version |
Posted By: alexhob123
Date Posted: 20 Nov 2025 at 11:06pm
| if I try any other versions i can't hear anything but if I uninstall the driver then restart the computer it shows a version from this year which I can hear stuff on my computer |
Posted By: alexhob123
Date Posted: 20 Nov 2025 at 11:33pm
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my brother says to just use a version that works and not the one I am using from https://www.asrock.com/MB/Intel/B360M%20Pro4/index.asp#Download" rel="nofollow - https://www.asrock.com/MB/Intel/B360M%20Pro4/index.asp#Download and will work with realtek audio console if I can get it to work and have it say could not connect to rpc service. i don't know how to fix this error by the way i have tried what a lot if youtube videos have said by searching for could not connect to rpc service windows 11 but nothing seems to fix it |
Posted By: Xaltar
Date Posted: 20 Nov 2025 at 11:34pm
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Sorry, I don't use Windows 11 so I can't offer any real help here. I have been on Linux for years now. ------------- 
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Posted By: alexhob123
Date Posted: 20 Nov 2025 at 11:41pm
| oh okay thanks anyway |
Posted By: alexhob123
Date Posted: 21 Nov 2025 at 2:08am
| got it working now i used Driver Store Explorer (RAPR) and removed all realtek audio related entries including components and extensions under the sound, video and game controllers and then shut down my computer then downloaded the driver from https://www.asrock.com/MB/Intel/B360M" rel="nofollow - https://www.asrock.com/MB/Intel/B360M Pro4/index.asp#Download installed it restated computer and now audio works and realteck audio console works as well so all sorted and working |
Posted By: Xaltar
Date Posted: 21 Nov 2025 at 2:19am
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Awesome, glad to hear it. Using a driver cleaner is always a good idea when you are running into gremlins with something like this. Old registry entries and left over files can really mess you around. -------------
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