B850 Steel Legend RMA Request
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=113589
Printed Date: 26 Sep 2026 at 2:48pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com
Topic: B850 Steel Legend RMA Request
Posted By: exivicus
Subject: B850 Steel Legend RMA Request
Date Posted: 26 Sep 2026 at 3:26am
| having an issue with a seemingly dead B850 Steel Legend and my RMA request has received no response for several days, can't post a thread to the main channel so trying here instead. |
Replies:
Posted By: Xaltar
Date Posted: 26 Sep 2026 at 3:38am
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Typically I see response times within 7 working days with ASRock Tech Support. I doubt you will receive a response over the weekend. You should have received an automated confirmation email when you submitted your request. If not, your request didn't go through. You should check your spam folder too, for some reason a lot of ASRock's emails go to the spam folder. So, if you did not receive a confirmation email then you should try submitting the ticket again. Feel free to reply here if your ticket is taking a long time to get answered and I will see what I can do to follow up with my contacts at ASRock. ------------- 
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Posted By: exivicus
Date Posted: 26 Sep 2026 at 3:43am
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How long is normal to have to wait for ASRock support to reply to an RMA request£ I put in separate support requests to both ASRock and AMD Tuesday afternoon (9/22) to have them replace my mobo and CPU respectively. In this time I was already contacted by AMD and I've sent my CPU in, they have acknowledged receipt of my CPU and confirmed that a replacement is on its way, but ASRock hasn't even sent a non-automated reply to the creation of my support ticket yet. I tried calling a support number I found online (could not find one on their site directly) and pressing 0 for operator just claimed the VM mailbox was full and hung up on me. |
Posted By: exivicus
Date Posted: 26 Sep 2026 at 3:45am
| Wow, that was quick on your part, thanks Xaltar, I'll follow up next week here. |
Posted By: Xaltar
Date Posted: 26 Sep 2026 at 3:53am
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Calling is usually the best way to speed things along but yes, the VM box can fill up, particularly close to the weekend. It's worth trying again next week. Good luck and let me know how it goes. -------------
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