Troubleshooting
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=11363
Printed Date: 27 Apr 2024 at 9:56am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Troubleshooting
Posted By: yupuffy
Subject: Troubleshooting
Date Posted: 23 Apr 2019 at 9:13pm
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Hey guys, my new build has a weird issue where the screen freezes for 2-3 seconds, then turns black for another 5 seconds and after that it goes back to normal. there is no consistent way to reproduce this problem, the freezes seems to happen randomly. task manager shows a 100% spike on the GPU when the video output reconnects after the blackout. Framerates in games lock fine, CPU test in Cinebench also no probleme. I also tested the GPUs in Blender 2.8 and there was no issue. System: Motherboard: ASRock X399 Taichi (BIOS 3.50) CPU: Ryzen Threadripper 1900x Memory: GSKILL 4x 8GB DDR4-3200 Memory GPU: EVGA FTW GTX 1070 VBIOS: 86.4.50.0.72 OS: Windows 10 x64 (1809) Cooler: Corsair H100i Pro PSU: 1000 Watt Seasonic Prime Modular 80+ Platinum Harddrive: Samsung 2TB SSD 860 QVO Stuff i already tried: 1) installed latest drivers 2) switched out GPUs (GTX 1070 and RTX 2070) 3) change DVI to Displayport output 4) disabled IOMMU in BIOS 5) disabled CSM in BIOS 6) disabled HPET in BIOS 7) tighten screws on CPU socket 8) reinstalled CPU cooler 9) boot on only 1 memory stick 10)cleared CMOS 11) reinstalled Motherboard BIOS (3.50) thank you <3 |
Replies:
Posted By: xhue
Date Posted: 24 Apr 2019 at 12:26am
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Try reseating all RAM sticks in A2/B2. You may want to shuffle them in these slots too. Re-seat the CPU. You will need to remount the cooler anew. Cheack all cabling, clear CMOS once again, re-deploy Win again. |
Posted By: Xaltar
Date Posted: 24 Apr 2019 at 4:43am
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It may also be worth trying the GPU in different slots. If you take a look in system event viewer does it show any errors or warnings when the display drops out? Sometimes TDRs (timeout detection and recovery) can be caused by drivers. ------------- 
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Posted By: xhue
Date Posted: 24 Apr 2019 at 4:46am
Yes, this can be done too and it's way more elegant. I rarely recommend such things these days. I just pull the bazooka and shoot. |
Xaltar wrote: