BIOS Deep Sleep option problem
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=11411
Printed Date: 02 Jun 2025 at 11:15pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: BIOS Deep Sleep option problem
Posted By: hh145
Subject: BIOS Deep Sleep option problem
Date Posted: 02 May 2019 at 3:17am
Hello, I am using Asrock H170M Pro4, Q170M vPRO model motherboard.
I found a serious problem while using it. If you press the power button for more than 4 seconds and force it to shut down, it will never turn on again.
This issue occurs 100% when you change the Deep Sleep option to S4 or S4-S5 in the BIOS.
If this sh*t happens, you must disconnect the CMOS battery to reset the BIOS options before powering it back on.
Also, this issue does not occur if you press the power button to shut down before the OS boot (for example, on the BIOS setup screen).
It is an OS type issue and all Linux-based OS including Windows 7 and 8.1 and 10 have the same problem.
I thought it was a motherboard problem in use, but I bought and tested the same model, but it was not a motherboard problem because I had the same problem.
Shutting down your computer normally or changing the Deep Sleep option to Disabled does not cause this problem.
If you don't change the Deep Sleep option, the USB mouse and keyboard LEDs won't turn off when you shut down your computer. The option cannot be changed because the LED does not turn off.
If the system stops due to an error, I have to press and hold the power button to shut down, but I'm afraid the computer won't turn on because of this problem.
CPU, RAM, and power supply issues are definitely not a problem. I've tested it on another company's motherboard, but it doesn't have this problem.
Is there a way to solve this problem?
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Replies:
Posted By: Enderman
Date Posted: 31 May 2025 at 2:55am
Hello
So I have a exact problem with it
I set to S4/S5 and after I saved I turned off.
/After I turn on later after some minutes of use I got BSOD of SYSTEM_TREATH_EXPECTION_NOT_HANDLED./
/Ye, I'm scared of BSOD, so I don't check error code./
I checked BSODView tool/This tool can read bsods. How?(Short note)System makes .dmp file on BSOD expection and that tool reads info and file error./
I was curious because I thinked it was ATTEMPTED_TO_ idk what but apparently windows tried to burn disc, while is not in reader /like I have 2-3 dumps of it/
That's all.
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