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Keyboard and Mouse don't work in UEFI

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=11562
Printed Date: 20 Jun 2024 at 9:11pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Keyboard and Mouse don't work in UEFI
Posted By: Kylan
Subject: Keyboard and Mouse don't work in UEFI
Date Posted: 29 May 2019 at 11:23am
I have an ASRock Fatality X470 Gaming-ITX motherboard with an AMD Ryzen 2600X.

I can press F2 on my Corsair keyboard to access the UEFI but once I'm in the UEFI I can't do anything. The keys on the keyboard do nothing and a cursor remains in the center of the screen but can't be moved. What's going on?



Replies:
Posted By: paologab
Date Posted: 29 May 2019 at 4:28pm
If the mouse is usb it should work.
If it's ps/2 there is a bios setting to disable it, my be this is the problem

-------------
AMD Ryzen 7 2700X w/Wraith prism
x470 Taichi bios 3.50
16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC)
M.2 970 EVO, SATA SSD, 2 SATA HDD
AMD Radeon RX 580 8G OC
Linux Kernel 5.4
Manjaro Stable XFCE


Posted By: Kylan
Date Posted: 30 May 2019 at 12:10am
They're both USB. I also tried different USB ports and there's no difference. :(


Posted By: paologab
Date Posted: 30 May 2019 at 12:38am
Months ago, when I built thw pc, I saw that usb mouse and keyboards couldn't work.
It is a new behavior? I mean, before it used to work and now it doesn't work no more?
In this case, apart from trying each usb port, I've no clue. So wait for someone more experienced.
Other ways may be your bios needs to be updated.
But in this case read carefully the info on new bioses and the problem arose so far.



-------------
AMD Ryzen 7 2700X w/Wraith prism
x470 Taichi bios 3.50
16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC)
M.2 970 EVO, SATA SSD, 2 SATA HDD
AMD Radeon RX 580 8G OC
Linux Kernel 5.4
Manjaro Stable XFCE


Posted By: paologab
Date Posted: 30 May 2019 at 12:41am
Forgot to say that in case usb doesn't work they suggested to use a ps/2 mouse & keyboard

-------------
AMD Ryzen 7 2700X w/Wraith prism
x470 Taichi bios 3.50
16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC)
M.2 970 EVO, SATA SSD, 2 SATA HDD
AMD Radeon RX 580 8G OC
Linux Kernel 5.4
Manjaro Stable XFCE


Posted By: Kylan
Date Posted: 30 May 2019 at 2:33am
I don't even own a PS2 mouse or keyboard

But I guess I can buy one just to test this.

I mean, honestly, this is terrible. It's never worked, by the way. I remember trying it shortly after I built this PC and I could never do anything in the UEFI.


Posted By: gizmic
Date Posted: 31 May 2019 at 2:04pm
corsair are weird keyboards

you need to hit some combination of keys for it to run a bios mode or a bios polling mode

-------------


Posted By: Kylan
Date Posted: 14 Jun 2019 at 9:22am
So I was able to finally use the UEFI

Pressing F2 goes to the UEFI, but the cursor won't move and the keyboard does nothing.

However pressing F11 to get to the boot menu worked! So from the boot menu I pressed "Enter Setup" to get the UEFI and it was working with both the mouse and the keyboard.

No idea why this workaround is necessary, but it works, so I'm not complaining.


Posted By: gizmic
Date Posted: 14 Jun 2019 at 10:25am
i already answered why corsair has a bios mode depending on which model you need to press it so that the keyboard works in bios

some models its a switch under the keyboard

since you didnt say with corsair keyboard

-------------


Posted By: anthonyleo
Date Posted: 07 Jun 2020 at 11:39pm
I had the same trouble and I solved it. For anyone, who couldn't find the solution: just UPDATE YOUR BIOS. It worked for me.

1. just google: [Board name] + Bios update
2. read the instruction carefully before update.

Good luck!


Posted By: mbarnickle
Date Posted: 03 Nov 2021 at 6:00am
Um, not to call you out but you cannot flash their BIOS without access to... the existing BIOS. So if your keyboard and mouse didn't work, what process did you follow to update it? Just asking because Asrock support pretty much gave up on this issue with me.

I have a ASRock Z390M-ITX/ac MB and it's incompatible with powered USB hubs!

With Asrock you have to find every flaw yourself. Then there is little or no hope of getting a fix. I was a supporter, but they'll never have my business again.

But seriously, I'm super curious how you updated the BIOS when your keyboard and mouse didn't work in UEFI. Since Asrock refuses to support me unless I'm on the latest... which I cannot physically install... I'd get a chance to watch them fumble around like lost squirrels some more at least. : )



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