AMD Motherboards - B450M-HDV R4.0: USB 3.0 devices not recognized

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B450M-HDV R4.0: USB 3.0 devices not recognized

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=11621
Printed Date: 18 Oct 2024 at 2:55pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: B450M-HDV R4.0: USB 3.0 devices not recognized

Posted By: almarm
Subject: B450M-HDV R4.0: USB 3.0 devices not recognized
Date Posted: 08 Jun 2019 at 1:31am

Hello.

Bought this mobo on May, 20th at Amazon.es, I had been having issues with USB 3.0 devices: any USB 3.0 device connected to the hub 3.1 is recognized as 2.0.

Tried some solutions, as forced driver installation of AMD USB 3.0 and 3.1 controllers/hubs, but still not solved.

Send a question to Asrock spanish technical support today, and waiting for a quick solution, before to ask for a return/refund.

Can you help me?

Many thanks, and best regards.

Replies:

Posted By: xhue
Date Posted: 08 Jun 2019 at 2:24am

As a start, you should try clearing CMOS. Then update BIOS, reboot and clear CMOS again.

Check all cables, etc. Try re-installing Windows too, after you do all of the aforementioned stuff.

Booting a live Linux distro can also help us see if it is a driver-related thing.