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polychrome Sync Not Working

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=11684
Printed Date: 21 Apr 2024 at 9:54am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: polychrome Sync Not Working
Posted By: rayzxc
Subject: polychrome Sync Not Working
Date Posted: 18 Jun 2019 at 10:25pm
i just bought steel legend B450 the rgb is working fine until i downloaded the RGB sync, it got stuck in the same colour i could not reset it in bios and i cant update my bios, downloaded the newest version inside my usb running FAT32 and it cant read my USB and said Image is not found or something... PLEASE HELP!!!! i need it to look cool but now its not.....



Replies:
Posted By: josueavila10
Date Posted: 20 Jun 2019 at 12:12pm

Hello, I have the same problem, my motherboard worked correctly, until one day I turned off the PC, I turned it on the next day, and the rgb LEDs did not work, I clarify that when I open the asrock rgb polychrome application it does not work correctly and pull Error 004419D1 This MCU is empty! Please restart this utility !, please I need the urgent solution I bought it 10 days ago.


Posted By: molejado
Date Posted: 20 Jun 2019 at 7:42pm
Originally posted by josueavila10 josueavila10 wrote:


Hello, I have the same problem, my motherboard worked correctly, until one day I turned off the PC, I turned it on the next day, and the rgb LEDs did not work, I clarify that when I open the asrock rgb polychrome application it does not work correctly and pull Error 004419D1 This MCU is empty! Please restart this utility !, please I need the urgent solution I bought it 10 days ago.


Try running RGB Polychrome as windows administrator (no matter working account is admin), it helped me to run the utility without error.


Posted By: josueavila10
Date Posted: 20 Jun 2019 at 10:30pm
Hello, I tried but could not solve, I could open the polychrome asrock application but I could not turn on the rgb LEDs of the motherboard nor the RGB LEDs of the peripherals of the motherboard. I do not know what to do, I saw that the rgb chip can be flashed again but I do not have the tools or files.


Posted By: phatphan
Date Posted: 21 Jun 2019 at 1:52pm
Same problem.

B450M Steel Legend
BIOS (2.13A)
ASRock Polychrome RGB ver:2.0.4
Windows 10


Posted By: Rylan Yancey
Date Posted: 22 Jul 2019 at 7:50am
Hello, ASRock forums!
I found a fix for this. Simply go into task manager and find an operation that uses the Asrock Polychrome logo, should be like firmwareupdator or smth like that, and end the task. that will allow you to open the software again :D


Posted By: rtazaki
Date Posted: 04 Aug 2019 at 9:42pm
Same problem occurred in my environment, but resolved it.
step is below:
1. C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin
WriteFW.bat double click.

WriteFW.bat:
wICPFLASHADSBv2.exe /file=nu51_3.04

2. You should probably see the following message at the command prompt:
Erasing:     EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
Programming: PPPPPPPPPPPPPPPPPPPPPP
Verifying:   VVVVVVVVVVVVVVVVVVVVVV

If erasure starts, successful immediately.


3. If you see the following message:
Project Name = X570 Steel Legend
BIOS Version = P1.60
Reading file: nu51_3.04...0...ok.
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
--- 10 times ---
Enter ICP mode fail.

You have to restart Windows several times, as it may not be resolved...

NOTE:
Stopping the application in Task Manager is not very effective.
* Ctrl+Shift+Esc(Task Manager)
* AsrPolychromeRGB.exe kill.


My guess:
AsrPolychromeRGB.exe writes to flash every time you change RGB settings.
Depending on the update frequency,
further updates before writing may result in validation errors.
The solution is difficult due to the trade-off between writing speed and LED preview.

Environment:
X570 Steel Legend
BIOS 1.60
PolychromeRGB(v2.0.25)
Firmware v3.4
Windows 10

Refer:
http://forum.asrock.com/forum_posts.asp?TID=10325&title=rgb-utility-issues-and-workaround


Posted By: Terrorted25
Date Posted: 22 Aug 2019 at 10:23pm
I have the b450m steel legend and i installed polychrome but when i open it it says detecting peripherals led controller and my acreen turns black after a while then 5 mins later its all good and i have an error code and the program didnt start

Can someone please help me


Posted By: Felox
Date Posted: 07 Dec 2019 at 5:35pm
Yo m8
did you fix it? I cant start the aplication anymore and my rgb lighting is stuck in a blinking way. I got the same mainboard so i hope that you can help me ^^


Posted By: Hidanami
Date Posted: 08 Mar 2020 at 3:14am
This really helps! Spend hours trying to solve it thank god! Thank you!


Posted By: zakvoline
Date Posted: 01 Aug 2020 at 2:26am
first and last time i got asrock product


Posted By: mon413
Date Posted: 18 Dec 2020 at 6:17am
Can you please help me.
I tried all the fix and firmware upgrade.
Before its only color green.
I had success in showing out the red color after update.
Yet im still missing the BLUE Color on RGB. Its working coz i tried the manual control. Im using latest version of polychrome.
Fan is IDCooling. MB is b450 Steel Legend. Hope you can help me guys.


Posted By: Big Ole Bastud
Date Posted: 03 Jul 2021 at 1:53pm
Originally posted by rtazaki rtazaki wrote:

Same problem occurred in my environment, but resolved it.
step is below:
1. C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin
WriteFW.bat double click.

WriteFW.bat:
wICPFLASHADSBv2.exe /file=nu51_3.04

2. You should probably see the following message at the command prompt:
Erasing:     EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
Programming: PPPPPPPPPPPPPPPPPPPPPP
Verifying:   VVVVVVVVVVVVVVVVVVVVVV


Had been dealing with a similar issue for about three hours and looked all over the net to find a solution. Nothing worked until I found this. Opened said batch file and corrected the issue right away.

THANK YOU SO MUCH!

Was using a Steel Legend X570.


Posted By: TeNumeroUno
Date Posted: 05 Jul 2021 at 1:38am
Just got my b450m wanted to control my rgbs, but everytime I attempt to launch the polysync software my computer gives me the message that it has ran into an error and reboots itself. I've reconnected my rgbs and flashed the chip more than once, as I've seen people do this and it fixed the problem. I've even went as far as reinstalling windows, and completely wiping my pc and it's still not working everything else on my pc works perfectly but this software. Help!


Posted By: TeNumeroUno
Date Posted: 05 Jul 2021 at 1:42am
I've also updated my bios to the latest version as well.



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