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X99 Extreme4 Windows 10 Support

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=11751
Printed Date: 19 Apr 2024 at 7:45pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: X99 Extreme4 Windows 10 Support
Posted By: AdamBearWA
Subject: X99 Extreme4 Windows 10 Support
Date Posted: 27 Jun 2019 at 2:58pm
My Windows 10 will no longer update.

I looked at the support page (https://asrock.com/mb/Intel/X99%20Extreme4/#Download) and it says that it only "Support Microsoft® Windows® 10 64-bit OS up to RS3 version (1709)"

That version is 18 months old!

I am currently on the 1809 release which is newer than the last supported version by Asrock. What's broken or out of date that is stopping the upgrade?

How can a motherboard get out of date so fast with something so fundamental?



Replies:
Posted By: RLGL
Date Posted: 28 Jun 2019 at 12:28am
You will have to go to the microsoft website and download the media creation tool from theis page : https://www.microsoft.com/en-us/software-download/windows10?OCID=WIP_r_Win10_Body_AddPC

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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi



Posted By: AdamBearWA
Date Posted: 28 Jun 2019 at 5:01pm
Thanks RLGL. From that website I actually clicked update now which downloaded a wizard which did everything in the background.

Here's a direct link to the tool: https://go.microsoft.com/fwlink/?LinkID=799445


Posted By: stevejayd
Date Posted: 29 Jun 2019 at 5:31am
I cannot enter into Boot Mode (bios). Windows 10 starts too fast. Tried wired keyboard.. still cannot get the bios screen to come up.
Steve

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STEVE


Posted By: badbri
Date Posted: 30 Jun 2019 at 12:27am
Steve: Try the "Restart to UEFI" utility on the support page, it will bypass the Fast Boot option

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https://www.passmark.com/baselines/V9/display.php?id=99573335296


Posted By: stevejayd
Date Posted: 30 Jun 2019 at 2:08am
Thank you. I did download the app to boot and it does work except theres no mouse or keyboard control I tried a wired usb keyboard.. no difference. Now I'll but an old wired mouse and see if that works. Any thoughts?
Steve

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STEVE


Posted By: badbri
Date Posted: 02 Jul 2019 at 11:00am
Are you using the back panel "black" colored USB for the wired keyboard ? If you can get into the bios you should be able to Tab around and hit Enter on items, the arrow keys also work to change/scroll thru certain items. Page 57 of the manual (downloaded pdf) describes what keys do what.
Wireless mice rarely work in a BIOS because no dongle driver support...

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https://www.passmark.com/baselines/V9/display.php?id=99573335296


Posted By: stevejayd
Date Posted: 04 Jul 2019 at 4:53am
I think I did. I gave up and am at the beach for a month! The tab didn't work either. I'll buy a wired mouse before I get back home to the problem. I'm about to upgrade my system and do not want to do anything till I can get to thisbios screen.
Thanks

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STEVE



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