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can't use keyboard and mouse when installing win7

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=11908
Printed Date: 28 Jul 2025 at 11:26pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: can't use keyboard and mouse when installing win7
Posted By: Pitchou973
Subject: can't use keyboard and mouse when installing win7
Date Posted: 16 Jul 2019 at 8:00pm
As title, please advise finish the installing with my 2600X and B450M Pro4 board.
Win7 is prefer to my use.

Thanks.



Replies:
Posted By: ASRock_TSD
Date Posted: 16 Jul 2019 at 8:10pm
Dear Pitchou973,

Greetings, this is ASRock TSD.


AMD AM4 only works with XHCI driver, so it is normal behavior that the USB ports won't work under Windows 7 environment.

If you'd like to install Windows 7 on AM4 platform, please download the USB patcher and follow the guide below to pack the driver for your installation media:

Windows 7 USB Patcher ver:2.0.21
http://asrock.pc.cdn.bitgravity.com/Utility/UsbPatcher/Win7UsbPatcher(v2.0.21_AM4).zip

Guide:
http://www.asrock.com/microsite/win7install/ (please click AMD AM4 Series)


Thanks!

All the best,
ASRock TSD


Posted By: Pitchou973
Date Posted: 23 Jul 2019 at 4:58pm
Thanks for the guide
I can install win7 successfully on my system!



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