AMD Motherboards - X370 usb 3 header issue

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X370 usb 3 header issue

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12030
Printed Date: 29 Jul 2025 at 6:02am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: X370 usb 3 header issue

Posted By: throwaway2013
Subject: X370 usb 3 header issue
Date Posted: 28 Jul 2019 at 1:30pm

Looking for a bit of help as I just can't seem to figure it out. The front usb ports on my case(thermaltake v1) are plugged into the usb 3.0 header on my x370 gaming itx/ac motherboard. They will not work though. After a restart i can plug in a usb and occasionally get a light to glow on my usb...but it goes away. Nothing from windows(windows 10) actually pops up and lets me know a usb was even plugged in. I've grabbed the chipset drivers off amd's site and the all in 1 drivers from amd. I'm also not seeing anything missing in the device manager. Is this a driver issue with WIN10?

Replies:

Posted By: xhue
Date Posted: 28 Jul 2019 at 4:02pm

USB headers should be transparent to OS, i.e. no need for a driver.

Check the pinouts for both case cable and the mobo. Make sure you are using the right pin header.

Updating you BIOS and clearing CMOS can help too.

Posted By: Ray62
Date Posted: 28 Jul 2019 at 5:38pm

xhue wrote:

Updating you BIOS and clearing CMOS can help too.

Please do not suggest a bios update this time. ;-)
There is no info, which CPU is installed.
If it is a Gen1/Gen2 CPU, the last bios with AGESA PinnaclePI-AM4_1.0.0.6 must be good enough!

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Asrock Fatal1ty X370 Professional Gaming Offline
Under test:
MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE

Posted By: xhue
Date Posted: 28 Jul 2019 at 7:04pm

Ray62 wrote:

xhue wrote:

Updating you BIOS and clearing CMOS can help too.

Please do not suggest a bios update this time. ;-)
There is no info, which CPU is installed.
If it is a Gen1/Gen2 CPU, the last bios with AGESA PinnaclePI-AM4_1.0.0.6 must be good enough!

True, I somehow assumed OP is aware of the current BIOS mess. :D

Posted By: throwaway2013
Date Posted: 28 Jul 2019 at 11:43pm

Sorry, guess i forgot to mention a few things. Im running a ryzen 3 2200g. The bios on the MB was 4.6, but i've already went to 4.9 hoping that would help? Should i just update to the latest you think?

Posted By: xhue
Date Posted: 29 Jul 2019 at 12:32am

throwaway2013 wrote:

Sorry, guess i forgot to mention a few things. Im running a ryzen 3 2200g. The bios on the MB was 4.6, but i've already went to 4.9 hoping that would help? Should i just update to the latest you think?

Nope, don't go with newer BIOS. Try clearing CMOS, this usually helps. If it doesn't - well, it's either the case/cable or the mobo.

Posted By: throwaway2013
Date Posted: 29 Jul 2019 at 4:03am

Thanks for the response's guys. I went out and bought a new header cable and my usb drives work just fine. Looks like my case came with a bad cable for the front panel.