A320TM-ITX not booting
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12225
Printed Date: 05 May 2024 at 12:34pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: A320TM-ITX not booting
Posted By: xamrats
Subject: A320TM-ITX not booting
Date Posted: 17 Aug 2019 at 1:33pm
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Hello, I have an A320TM-ITX that I cannot get to boot. I've tried various combinations of with and without ram/cpu/ssd installed, and every time I get no response. The monitor picks up no signal from the HDMI output. As far as I can tell, it only acts dead. CPU: Ryzen 3400G Ram: Kingston Technology HyperX Impact 32GB 2933MHz DDR4 CL17 SODIMM (Kit of 2) Memory HX429S17IBK2/32 SSD: Samsung 970 EVO Plus Series - 500GB PCIe NVMe - M.2 Internal SSD (MZ-V7S500B/AM) PSU: SilverStone Technology 120W External AC Adapter AD120-STX Power Supply All of the jumpers are in the default position. I've tried disconnecting the CMOS battery and reconnecting it a minute later, but it makes no difference. There are no troubleshooting instructions in the manual. Can anybody please recommend course of action? I have not yet tried updating the BIOS. I wanted to come here and ask first. To make things a little more complicated, I'm using it in a passively cooled case, so there are no fans spinning. Also, neither the HDD nor Power lights turn on. I can sometimes see the power light blink for a fraction of a second when I connect the PSU, but that's it. Also, the CPU is generating heat, or at least does/did under some condition. Thanks. |
Replies:
Posted By: Ray62
Date Posted: 17 Aug 2019 at 1:53pm
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Is it a completely new build? Do you know which bios version is on the board? The Ryzen 3400G is a Picasso CPU which needs Bios version 3.10 With version 1.20 you obviosly need a Raven Ridge CPU for updating the bios. ------------- Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE |
Posted By: xamrats
Date Posted: 18 Aug 2019 at 12:09pm
| Yes it is totally new. I have no idea what version of the bios is running because it does not boot when I press the power button or manually close the circuit on the panel header. I'm not sure what do to. |
Posted By: Ray62
Date Posted: 18 Aug 2019 at 6:32pm
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Is there now bios version info somewhere on/in the mainboard box? For a new build it is always recommended to test the setup without case on the desk. And in the first steps also use a standard cooler with a fan (Ryzen 3400G boxed). But however, with a Raven Ridge APU like AMD Athlon 200GE a check could be done for the bios version and the update, if required. And when the board also is not running with the Raven Ridge APU, it would be a problem with the board and/or the RAM. A local store or computer repair would be helpful to these checks. Oh, i forget the power supply: Does the AD120-STX Power Supply work? Can you measure the voltage (19V)? ------------- Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE |
Posted By: xamrats
Date Posted: 21 Aug 2019 at 11:18pm
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Here is a picture of my PSU 100-240v ac 50-60hz 19v dc 6.32a please forgive the size 
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