X570 PRO4 AM4 CPU and DRAM LED's on
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12246
Printed Date: 23 Apr 2024 at 9:24pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X570 PRO4 AM4 CPU and DRAM LED's on
Posted By: blackice5674
Subject: X570 PRO4 AM4 CPU and DRAM LED's on
Date Posted: 20 Aug 2019 at 3:37pm
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Hello all, I have a new build using this motherboard, a 3700x, 2070 super, 2x 16 gig DDR4-3200 Corsair Ram, and a 750 corsair RMX 750 PSU. I plugged everything in, and it all turns on and everything lights up, fans spin, etc. But the DRAM and CPU lights on the mobo are a solid red, there is no image on my monitor, and the computer resets every ~10 seconds. I have tested what I could in my old computer (PSU, Graphics card) and know it isn't either of those 2 parts. I also tried taking the motherboard out of the case and using the bare minimum of just the mobo, PSU, GPU, CPU. No fans or anything and still get this issue. Tried cycling my RAM through A1, A2, B1, B2 with both sticks. Cleared CMOS too. This is the second ASROCK X570 PRO4 board (the first was DOA). Did I simply get a dud again? Just btw the corsair ram model is CMW32GX4M2C3200C16W, this is the same as the CMW32GX4M2C3200C16 listed on the approved ram options it just has W at the end to indicate it is the white colored ram, but the same model Thanks |
Replies:
Posted By: Ray62
Date Posted: 20 Aug 2019 at 4:16pm
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Both ATX and 8 pin 12V Power Connector applied? Try with only one RAM stick in A2. Your second board... Hmm, can you check CPU, GPU and RAM somewhere else? ------------- Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE |
Posted By: Xaltar
Date Posted: 20 Aug 2019 at 7:24pm
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The odds of getting two dead boards are slim to none. ASRock tests all RMA replacements before shipping them out. Generally speaking, if 2 boards don't work in a row, the issue is somewhere else. By the looping it sounds like RAM training that is failing or incomplete. Sometimes you just need to leave the system powered on for 20mins (it should POST a lot sooner but 20mins is a good amount of time to be sure it isn't going to). If after that you still don't get POST then see if you can try some different RAM. Zen 2 is better than it's predecessors with RAM compatibility but it isn't perfect. ------------- 
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Posted By: NOD3141
Date Posted: 09 May 2020 at 6:04am
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having this exact issue. Did you get any resolution? ------------- Nicholas DelGaudio |
Posted By: romian
Date Posted: 18 May 2020 at 5:01am
| having the same issue did anyone ever figure it out? i RMA'd my last motherboard thinking it was that |
Posted By: Mellonello17
Date Posted: 19 May 2020 at 10:41am
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I?™m having the exact same issues you guys are. Anyone have an answer? Brand new build, everything is plugged in, DRAM and CPU PSC lights are lit. I tried taking everything apart and putting it back together in every configuration. After looking around, it looks like there are lots of problems with these motherboards just in the last couple of weeks. Is ASRock just selling bad motherboards?! |
Posted By: Ogurchick
Date Posted: 19 May 2020 at 9:43pm
| Got the same problem, solved it after puching ram just a bit further into slot. |
Posted By: Mellonello17
Date Posted: 20 May 2020 at 12:00am
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@Ogurchick I tried that last night, and again this morning. After trying out 2 dimm's in a1 and b1, then a2 and b2, then both of the single dimms in each slot, AND the GPU in both slots, even the SSD in both M.2 slots. I'm convinced its faulty. |
Posted By: romian
Date Posted: 21 May 2020 at 1:30am
| I got a couple fix's that I had to do before it would even post. I'll walk you through it. |
Posted By: romian
Date Posted: 21 May 2020 at 1:31am
| Is yours posting or going to bios at all? Or just the 2 red lights and it won't even post |
Posted By: SGT_Chaos
Date Posted: 21 May 2020 at 11:22am
| Hey there, built a new pc (I?™ve built a few) but this one has given me issues. It?™s the ASRock X570M PRO4. And it?™s giving me the same 2 lights it seems to be giving everyone else. With mobos being scarce, mATX especially, what are those steps that you?™d mentioned before? |
Posted By: Xaltar
Date Posted: 21 May 2020 at 4:15pm
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Full system specs, what 2 lights? CPU and GPU? Do you have a discrete GPU or are you using an APU (2200g/3200g, 2400g/3400g, Athlon 200ge/3000g etc)? What RAM are you using? Is it in slots A2 and B2? Is it properly seated (new slots can be very tight)? Do you have your 8pin CPU power connected from your PSU? -------------
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Posted By: Mellonello17
Date Posted: 22 May 2020 at 1:18am
| After going through a troubleshooting guide sent to me from ASRock, I determined that the Mobo was faulty. No post or even a beep code(put in the little speaker that comes with the board to hear it). Went with an MSI MPG x570 gaming plus. Easy installation, and has an extra 4 pin connector for the CPU for extreme overclocking. Really badass mobo. |
Posted By: Mellonello17
Date Posted: 22 May 2020 at 1:21am
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Hey all, here is the troubleshooting guide that ASRock sent me. Use this and try to figure out if yours is too! Try to find out if the mainboard will give you any beep code. Try to test the mainboard outside of the computer case. Remove all the devices that connect it on the mainboard. Only device need to connect on the mainboard is the Processor and Processor cooling fan, and make sure all the power connector are fully plug in 12V rail connector (4pin or 8pin), And 4/8 Pin CPU 12V rail connector is also connect on mainboard as well. 1.Please use this connector on the motherboard. (2 black and 2 yellow wires) and 24(20)pin ATX power connector. .This is 20+4 pin connector; please connect the 24-pin connector to the motherboard. If you do hear the beep code like 1 long beep and follow by 3 short beep. Please insert 1 single memory module, and go ahead insert the video card to the PCI-E slot. Below is the troubleshooting guide, or check the following link for further help. 1 Short Beep One beep is good! Everything is ok, that is if you see things on the screen. If you don't see anything, check your monitor and video card first. Is everything connected? If they seem fine, your motherboard has some bad chips on it. First reset the SIMM's and reboot. If it does the same thing, one of the memory chips on the motherboard are bad, and you most likely need to get another motherboard since these chips are soldered on. 1 Long, 3 Short Beeps You've probably just added memory to the motherboard since this is a conventional or extended memory failure. Generally this is caused by a memory chip that is not seated properly. Reseat the memory chips. 1 Long, (5) Short Beeps Display / retrace test failed. Reseat the video card. Dear ASRock Costumer, Please follow the next steps in order to troubleshoot your main board. TO CLEAR BIOS First: disconnect the two power supplies sources from the main board. (24 Pins /20Pins and 8Pins/4Pins) cables. Pull the Battery out from its battery Socket. Second short the Jumper CLRMOS located closed to the Battery and set for from position 1~2 to 2~3 to clear the Cmos for about 10 seconds. Finally reverse all steps above. Turn your PC on and when screen Display appear Press the key F2 to Access to CMOS setup and then press the key F9 to load Optimal Defaults. Finally press the key F10 to save and exit. After your clear CMOS and still does not respond do the next steps: TO TROUBLESHOOT MAINBOARD In order to troubleshoot your mainboard disconnected all cables and work only with the cables recommended below. Removed your mainboard from your Computer case (if your mainboard is installed in the case) Make sure the mainboard is lay down in a clean flat surface and use the protection the comes with your mainboard to avoid any electrical short underside the circuit board. Please connect only the cables requested below (do not connect IDEs, Floppy ect.) The only parts for your Mainboard it needs to be install is the CPU & CPU's fan Connect the 2-power connector (24(20) pins and 8(4) pins) from Power Supply Connect the Speaker from your computer case (Diagnostic beep code by speaker). No sound speakers Connect the Power Switch from your Computer case into Panel 1 Pushbutton. Take your RAM out of your Mainboard as well as video card. Then turn your mainboard on and you should heard 3 beeps (if you heard them please turn it off) Install your RAM and turn your mainboard on you should heard 8 beeps (if you heard them turn it off) Install your video card and turn your mainboard on and you should heard 1 beep (you should have screen display in your monitor) If all steps above passed please put your mainboard inside the case. Every single time you added a cable from IDE or CD room please turn your PC off and try, if for some reason fail disconnect the last device you install and go one step back to trouble shoot by steps. IDE & OPTICAL CONNECTED For best compatibility and stability, please make sure your stand alone hard drive on primary IDE has jumper setting to master, and your stand alone optical device on secondary IDE has jumper setting to master, too. Also if you only have one hard drive without any other optical device, please connect the hard drive to primary IDE with its jumper setting to master. Furthermore, for optimizing the transfer rate for the hard drive, we recommend you to connect your hard drive(s) to the primary IDE channel and optical device(s) to the secondary IDE channel . After you finished loading your OS to HDD you can connect all IDEs Devices ASRock America Support Team |
Posted By: Samseung
Date Posted: 22 Sep 2020 at 8:55am
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I have the same problem my cpu and dram lights are on i have a b550m pro 4 mb I dont know what to do its been a long week of trying to figure this out now ove read that people got faulty boards |
Posted By: FoxHoundRA64
Date Posted: 24 Sep 2020 at 10:52am
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Hello all, I am new to this forum and I have a asrock x570m motherboard. I am using a 3000G, 16gb of GSKILL 3600mhz ram, stock cooler. This is my second RMA with this motherboard and I am incredibly disappointed! Is there any solution to this? I have the same issue, CPU and RAM LED, I have troubleshooted TONS including new and different ram with increased mounting pressure, no luck. I need a micro ATX board to overclock with... :( Please give me some advice on how to fix it or, maybe some suggestions with good VRMs because I will be overclocking RAM and the CPU. I have pictures to prove it, and to show off my basic/nice build if yall want |
Posted By: Mr3dPHD
Date Posted: 27 Sep 2020 at 10:54am
Same here! They felt like they were in when I installed them but after reading this I went back and put more pressure and sure enough, they each clicked down just a tiny bit more and my machine boots fine now! |
Ogurchick wrote:Posted By: jonchgo
Date Posted: 04 Aug 2021 at 2:47am
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same problem. no answers. damm. ------------- john |
Posted By: svaage80
Date Posted: 14 Jan 2024 at 12:55am
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Hi. I have just bought this mobo,and would installe it in a be quiet dx500,but i have the same problems with red light on cpu and ram, the display dont work, I am using on in another cabinet, and it is working ok, I have tried to take ram and graphiccard from this build but not working ,I hope that i can get some advice! https://forum.asrock.com/smileys/smiley11.gif" rel="nofollow - https://forum.asrock.com/smileys/smiley11.gif |