PC keeps freezing, using X570 Steel Legend Wifi
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12357
Printed Date: 09 Aug 2025 at 4:27pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: PC keeps freezing, using X570 Steel Legend Wifi
Posted By: Shaggyhairjay
Subject: PC keeps freezing, using X570 Steel Legend Wifi
Date Posted: 02 Sep 2019 at 9:25pm
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I built this PC a month ago. I?™ve been having this same issue where my PC will randomly freeze and force me to hard reset. But it?™s not the usual freeze where you can?™t click anything, I can still click on things, but nothing will happen. For example I was playing Civ Vi, game freezes, but sound is still playing and graphics are still moving. Sometimes it?™ll happen right from booting up windows, it?™ll just freeze and nothing will load. I?™ve tried two different types of ram. First was a Corsair Vengeance RGB 3200, which worked every now and then. Tried different voltages, enabled XMP, tried three diffferent bios updates, no go. Now I?™m using a Corsair Vengeance LPX 2400 32GB, since it says it?™s tested to work on the site, and it has been a bit better, but today it now crashes straight from windows. I?™ve checked cpu temps and what not, and everything hovered around 46C. So that?™s also why I?™m sure it?™s a RAM issue. Any help would be extremely appreciated. https://pcpartpicker.com/list/L2fBfH
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Replies:
Posted By: jackcolt
Date Posted: 03 Sep 2019 at 7:31pm
Any information in Windows Event Viewer?
Have you tried running a memory diagnostic, like memtest86?
Also, tried simply reinstalling windows from scratch?
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Posted By: Shaggyhairjay
Date Posted: 03 Sep 2019 at 8:28pm
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I haven?™t tried memtest yet. When I built the pc, I reinstalled windows with the new cpu, but I have since changed the memory. Should I try and reinstall even tho it?™ll be using the same processor and drive as before? And when the issue happens I?™m not able to open anything like event viewer
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Posted By: rtazaki
Date Posted: 03 Sep 2019 at 9:55pm
FYI
http://forum.asrock.com/forum_posts.asp?TID=12208&KW=&title=bluescreen-kp41-problem
bios version back to first version(1.10)
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Posted By: jackcolt
Date Posted: 04 Sep 2019 at 2:43pm
You don't need the event viewer as it happens. You can check if after restarting the computer, to see if there is any errors or warning in the system category. I'd definitely check there for clues.
I'd also give a reinstall a go. Might not change anything, but at least you can start diagnosing the issue from fresh install.
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Posted By: Shaggyhairjay
Date Posted: 04 Sep 2019 at 10:23pm
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I think I fixed the issue by doing a clean reinstall of windows. As of last night the computer was having zero issues. I?™ll run it a bit more when I get home, but my guess was there was some old conflicting files from my previous build
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Posted By: Shaggyhairjay
Date Posted: 04 Sep 2019 at 10:24pm
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Whenever I was looking through event viewer, it was easy to tell when my pc froze bc the time on the pc would stop lol. There would always be a critical error for TileRepository issue
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Posted By: jackcolt
Date Posted: 06 Sep 2019 at 2:20pm
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Glad to hear you fixed it.
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Posted By: ThreeDee
Date Posted: 09 Sep 2019 at 10:01am
I had a similar issue with my daughters Fatal1ty AB350 Gaming-ITX/ac.. except it was blue screening and rebooting .. I went to Intel's website and got updated WiFi drivers and no more blue screens .. using drivers off of ASRock's site I had issues
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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Posted By: Gyroglm
Date Posted: 04 Jun 2020 at 9:46am
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I struck this freeze twice on 2 different fresh W10 1909 installs. First after an overnight automatic W10 update; the 2nd after inactivity. I have now done 5 fresh installs, 4x 1909, 1x 2004, because of hangs/delays when restating Windows (but not when shutdown/power on). I have just discovered that the delays are due to AMD SATA drivers 1.3.1.276 which 3rd party driver updaters recommended I install, but are not compatible. Are your IDE ATA/ATAPI SATA Controllers still using the original Microsoft installed one?
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Posted By: Gyroglm
Date Posted: 04 Jun 2020 at 9:58am
restarted, not "restated"
X570 Steel Legend WiFi ax|Bios 2.60|3700X|2x16GB G-Skill 3600|Sapphire Nitro+ RX5700XT|500GB Evo Plus M.2
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