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Rebooting problem with Asrock X570 Taichi

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12374
Printed Date: 21 Jun 2024 at 9:58am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Rebooting problem with Asrock X570 Taichi
Posted By: shmerl
Subject: Rebooting problem with Asrock X570 Taichi
Date Posted: 05 Sep 2019 at 1:07am
I have a problem that happens during heavy load with Asrock X570 Taichi / Ryzen 9 3900X. I just updated to firmware 2.0 (microcode version is reported as 0x8701013) but I haven't tested this before, so not sure if the issue is specific to 2.0 or not.

I was trying to build Linux kernel (in Debian testing VM on Debian testing host) using 22 threads, the temperature jumped above 70°C and it caused a reboot. I consistently reproduced it a few times.

According to AMD, max temperature for Ryzen 9 3900X is 95C. In my case it was for sure below that (somewhere between 70C and 80C). Other people also reported reboots at around 78°C threshold or so.

Is it expected and I need a more aggressive fan profile to prevent such reboots, or something is wrong with UEFI or AGESA? Or may be something is defective (like RAM and etc.?). I'm running RAM using XMP (3600MHz/CL16). These four sticks:
http://www.gskill.com/specification/165/168/1536288991/F4-3600C16Q-32GTZKK-Specification

For the reference, I have a good cooler (Noctua NH D15 with 2 fans attached).

Some suggested, that recent AGESA updates could lower critical temperature threshold. Is that correct, or may be it's something Asrock specific? Because others said, they had no problem hitting even above 80C.



Replies:
Posted By: shmerl
Date Posted: 05 Sep 2019 at 2:08am
One report here suggests it could a bug in AGESA: https://github.com/groeck/k10temp/issues/12#issuecomment-528016506

Quote The recent AGESA 1.0.0.3 ABB dropped the fan temp trip to 75° C. At that point all fans go to 100% speed.

I have custom cooling loop on my 3900X. But if the fans don't run there is no heat exchange taking place and the cpu overtemps. There is a bug in the BIOS that disables the fan headers sporadically. That is what caused by overtemp conditions. I have since removed all fans from the motherboard headers and plugged them into a standalone fan controller. Problem solved. Still waiting on the Beta 0002 BIOS with the fixed fan header issue to make it to an official BIOS.


Posted By: shmerl
Date Posted: 05 Sep 2019 at 2:14am
Correction - a bug in BIOS. But it also says, that AGESA lowered max fan speed activation to 75C.


Posted By: shmerl
Date Posted: 05 Sep 2019 at 7:17am
Some suggested, UEFI could messing up thermal trip points. Just checked my setup, and I see this:


ls -1 /sys/devices/virtual/thermal/thermal_zone0/trip_point_*_temp
/sys/devices/virtual/thermal/thermal_zone0/trip_point_0_temp
/sys/devices/virtual/thermal/thermal_zone0/trip_point_1_temp
/sys/devices/virtual/thermal/thermal_zone0/trip_point_2_temp
/sys/devices/virtual/thermal/thermal_zone0/trip_point_3_temp
/sys/devices/virtual/thermal/thermal_zone0/trip_point_4_temp
/sys/devices/virtual/thermal/thermal_zone0/trip_point_5_temp
/sys/devices/virtual/thermal/thermal_zone0/trip_point_6_temp
/sys/devices/virtual/thermal/thermal_zone0/trip_point_7_temp

cat /sys/devices/virtual/thermal/thermal_zone0/trip_point_*_temp
-32768000
-32768000
-32768000
-32768000
-32768000
-32768000
-32768000
-32768000


What exactly are those values? -32768000 looks weird.

My kernel config has these:

[code]
CONFIG_ACPI_THERMAL=y
CONFIG_ACPI_THERMAL_REL=m
[code]


Posted By: shmerl
Date Posted: 05 Sep 2019 at 7:42am
I just run one test. Lowered RAM frequency to auto (1866 MHz). It's not rebooting, and temperature doesn't go above 71°C.

When I set XMP profile to 3600 MHz/CL16 - it rebooted like before, at around 72.5°C. I'll run separate RAM tests, could be this is just some defective RAM causing it.


Posted By: shmerl
Date Posted: 05 Sep 2019 at 11:39pm
Just for a test, I tried setting frequency to 3200 MHz (keeping other settings from 3600 MHz profile). It doesn't reboot.


Posted By: shmerl
Date Posted: 05 Sep 2019 at 11:40pm
What the problem can be exactly, the CPU, RAM or motherboard / firmware? I.e. should I may be RMA something?


Posted By: PC_Arcade
Date Posted: 06 Sep 2019 at 4:08pm
How many sticks of ram do you have?


Posted By: shmerl
Date Posted: 06 Sep 2019 at 10:37pm
4 sticks.


Posted By: shmerl
Date Posted: 06 Sep 2019 at 10:37pm
I lowered the frequency to 3200 MHz, and it's not rebooting like I said.


Posted By: datonyb
Date Posted: 06 Sep 2019 at 11:52pm
well that would lead to the conclusion that
the system cant handle 4 sticks of ram at 3600 using the timings its setting

so either try
manually entering timings using the ryzen dram calculator
or
running 2 sticks
or
running at 3200

-------------
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: shmerl
Date Posted: 07 Sep 2019 at 3:25am
What exactly are these settings and what should I set to them from DRAM calculator?

VDD_SOC
CPU VDDCR_SOC
PREM VDDCR_SOC


Some said, VDD_SOC is the value of "SOC voltage". Others said I also need to set PREM VDDCR_SOC. Should it be set to the same value? It's confusing.


Posted By: datonyb
Date Posted: 07 Sep 2019 at 6:25am
most of us tweakers (and early adopters of ryzens ) had to manually adjust timings primary and secondary and other little bios tweaks on the boards

it was a pain to try and test and change

and then .......... like a vision from heaven .along came a guy called yuri
internet nickname is 1usmus
he wrote a program to do this for us !

it is called
the ryzen dram calculator, hell even youtube tech channels are using it now (and these guys do know a thing or two about tuning ram)
you basically fire up your system run the program ,tell it to read your ram sticks info and then it spits out the suggested ALTERNATE settings to make it run on ryzen platform
then print it off , or take a picture of the screen with your phone, reboot into bios and manually enter the numbers in the matching section

your looking for 'ryzen dram calculator'
safest trusted download place would be website called
techpowerup

instructions and videos guides etc can be found on overclock.net

the program has the option to select your cpu type e.g. ryzen gen1 gen2 or gen3
and also to note enter the fact its got 4 dim's (sticks) as this will account for the extra load on cpu controller and make it a little less aggressive with the suggested timings

-------------
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: shmerl
Date Posted: 07 Sep 2019 at 6:33am
I looked at it already actually. Please see the above question. The calculator only mentions "SOC voltage". Asrock X570 Taichi has 3 SOC voltages...


Posted By: Ray62
Date Posted: 07 Sep 2019 at 10:31pm
Originally posted by shmerl shmerl wrote:

I looked at it already actually. Please see the above question. The calculator only mentions "SOC voltage". Asrock X570 Taichi has 3 SOC voltages...


VDD_SOC -> Cannot find that, typo or since newest bios?
CPU VDDCR_SOC -> This is the SOC voltage like for former Ryzens
PREM VDDCR_SOC -> This is new for me, i would leave it on auto
Watch it, if you changed VDDCR_SOC (after restart into bios)




-------------
Asrock Fatal1ty X370 Professional Gaming Offline
Under test:
MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE


Posted By: Ray62
Date Posted: 07 Sep 2019 at 10:55pm
DD_SOC, found it.
This is the CPU SOC/Uncore voltage, probably another tweak for a (different?) supply of the FCLK circuit?
I would leave that on AUTO.



And watch this thread, maybe more infos will come up:
https://www.overclock.net/forum/11-amd-motherboards/1730162-official-asrock-x570-overclocking-support-thread-12.html#post28107760


-------------
Asrock Fatal1ty X370 Professional Gaming Offline
Under test:
MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE


Posted By: shmerl
Date Posted: 08 Sep 2019 at 11:29am
Got it, thanks. I also found explicit "SOC voltage" setting in AMD overclocking submenue. It also has VDDG / VDDP voltages, that Ryzen DRAM calculator says to set. I tried that, but I still get reboots. So possibly my CPU doesn't have memory controller strong enough to handle 4 RAM sticks and full load on 3600 MHz, or RAM itself is somehow faulty? I'll run more RAM tests.


Posted By: shmerl
Date Posted: 08 Sep 2019 at 2:49pm
Actually, that VDD_SOC is I think what DRAM calc refers to as SOC voltage.


Posted By: shmerl
Date Posted: 08 Sep 2019 at 5:14pm
I think I found a way to make it work. The key was DRAM voltage. I raised it to 1.375 V, and it worked.


Posted By: vunderful
Date Posted: 27 Jan 2020 at 11:12am
I'm having exact same issue on December bios. System reboots at 70 celsius on cpu. I set RAM to 2000 Mghz and still have issue. I'm only running two stick of Trident z rgb 3600.


Posted By: shmerl
Date Posted: 27 Jan 2020 at 11:13am
I don't have this issue with latest BIOS anymore. Using stock XMP settings.


Posted By: vunderful
Date Posted: 28 Jan 2020 at 1:41am
I?ll try my old DDR3 memory tonight. If that doesn?t work I guess I?ll try a re-flash ????



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