AMD and Intel Graphics Card - RX5700 drivers cause Windows lockup

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RX5700 drivers cause Windows lockup

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=12467
Printed Date: 22 Nov 2024 at 12:52am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: RX5700 drivers cause Windows lockup

Posted By: kgiesselman
Subject: RX5700 drivers cause Windows lockup
Date Posted: 19 Sep 2019 at 7:37am

Build:
ASRock X570 Steel Legend motherboard v1.7 BIOS
AMD Ryzen 3600 / Corsair water cooling
Gskill F4-3400C16D-16GSXW x 2 (4 sticks)
Samsung 970 Plus 250gb (boot)
Samsung 970 Plus 1tb
WD Red 4TB in mirror array
LD Bluray r/w x2

Everything works fine until I install the ASRock graphics drivers. After install, I can boot into Windows but about 5-15 seconds into desktop, the PC locks up. I have reinstalled Windows 10 Pro about five times trying different sequences (install Windows, all updates, the graphics drivers OR install Windows, no updates the graphics driver or ad infinitum).

If I don't install the Radeon drivers I can't run multiple displays and I am sure I am not getting much performance from my very expensive graphics card.

Thoughts?

Replies:

Posted By: kgiesselman
Date Posted: 19 Sep 2019 at 8:57am

Solved thanks to ReddishRat. Switched PCIE from Auto to Gen 2. No more lockups. No more multimonitor capability either.