Boot problem with 2 ram sticks
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12630
Printed Date: 21 Jul 2025 at 1:02am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Boot problem with 2 ram sticks
Posted By: Frankey
Subject: Boot problem with 2 ram sticks
Date Posted: 09 Oct 2019 at 9:57pm
Hi,
So i bump into a problem during a case-switch. ( From SILVERSTONE RAVEN SST-RVZ01B-E MINI-ITX to NZXT H510I )
PC build:
Intel Core i5-8400 Coffee Lake CPU - 2.8 GHz -
ASUS GeForce GTX 1060 6GB DUAL
Arcitc CPU Cooling Alpine 11 PLUS
ASRock Z370M-ITX/ac Bundkort
Corsair TX650M Powersupply
Corsair Vengeance LPX DDR4-2666 DC 16GB
In my old casing, I did not realize the problem because i had a quick fix.
When i press the powerbottom the pc would start up (i could here it did) but nothing on the screen and no light in the keyboard and mouse. I then always pressed "reset buttom" , just below the powerbottom and then it all work fine.
In my new case, there is only a powerbottom and therefore i cannot do this trick. So the problem is, when I press powerbottom --> nothing on the screen and no light in the keyboard and mouse. So the quick fix (with both 2xramsticks in) is to poweroff the PC and remove and reinstall the ram stikcs. After that it starts up with fine with both ramsticks inserted.
I try alot of different things but in the end i have found out following;
If i have only one of the ram sticks in, it starts perfect up , no problems. and it does not matter which one of the sticks i use in the ramslots 1.
But if i put both (2xsticks) in it goes back to nothing on the screen and no light in the keyboard and mouse.
I have runned a ramcheck , and it says all is good.
I have tried both rams sticks seperatly and it works ok.
I have updated the BIOS.
What to do ? it must be something with the bios settings right ?
/fh
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Replies:
Posted By: Frankey
Date Posted: 10 Oct 2019 at 7:19pm
Posted By: RLGL
Date Posted: 11 Oct 2019 at 3:29am
Is the ram on the QVL?
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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi
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Posted By: Frankey
Date Posted: 11 Oct 2019 at 8:37pm
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Yes it is, and it have been tested with 2 sticks :) . I will tried to set it to 2666 MHz instead of auto. I don´t if it could be that ? it should do figured it out it self.
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Posted By: Frankey
Date Posted: 06 Nov 2019 at 2:51pm
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Still not working, and asrock support is not answering.
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Posted By: ASRock_TSD
Date Posted: 08 Nov 2019 at 12:05pm
Dear Frankey,
Thank you for choosing ASRock.
Regarding your case, we provide some suggestion to try.
1. Clear CMOS to load BIOS default and update BIOS to the latest version.
BIOS Download link: https://www.asrock.com/mb/Intel/Z370M-ITXac/index.asp#BIOS
2. Only install one stick memory at each slots to try.
3. Install another stick to each slots.
4. Re-install the CPU and check if the CPU socket pin is fine.
Thank you!
Yours truly,
ASRock TSD
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Posted By: Duy DJ
Date Posted: 17 Jun 2023 at 4:51pm
Same, i found out the problem that i have had all 3 years is because of Asrock mainboard, it will cause trouble if you use 2 ram sticks.
This thing only happens with Asrock mainboard
Don't buy Asrock mainboard, they have problem with 2 ram sticks, i'am now returning it to take my money back. Bye bye asrock.
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