Aquantia 10GbE disappearing...
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12646
Printed Date: 18 Jul 2025 at 9:11am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Aquantia 10GbE disappearing...
Posted By: LocutusH
Subject: Aquantia 10GbE disappearing...
Date Posted: 12 Oct 2019 at 1:48am
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When i restart my PC, at the next boot, the Aquantia 10GbE simply does not show anymore in devices list. I have to restart, and maybe restart once again, to make it reappear. I had this 5 times already in the last 2 months. Any suggestions? (X470 Taichi Ultimate, win10) |
Replies:
Posted By: ThreeDee
Date Posted: 14 Oct 2019 at 7:21am
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http://forum.gigabyte.us/thread/5578/aorus-xtreme-aquantia-10gbe-recognized https://forum.giga-byte.co.uk/index.php?topic=23126.0 you are not alone ..it seems to be the card that is at fault ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |
Posted By: gizmic
Date Posted: 14 Oct 2019 at 10:17am
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only happens to me on restarts lets say 25% of the time a full power down solves the problem ------------- 
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Posted By: JayB33
Date Posted: 14 Oct 2019 at 10:31am
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Not good is it. The 10GbE board adds quite a bit of premium to the cost of the mobo and is pretty much the main reason to buy a full-fat professional gaming board in the first place. Now the usual tech PR tactic of ignoring any issue that cannot be easily remedied is seemingly being employed. |
Posted By: gizmic
Date Posted: 14 Oct 2019 at 1:49pm
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all boards with it has the same problem i dont care for it much right now because my internet speed is only 1000M i'll try to find ways to fix it if i ever get more than 1000M -------------
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Posted By: LocutusH
Date Posted: 14 Oct 2019 at 11:15pm
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Yeah, i mean i can also use the GbE Intel on the board, since my internet link is also just 1000mbit. But the board wasnt cheap, only 2 months old. Either way, it seems to be rather a software problem, because when it dissapears, its still there as a hidden device in device manager. But it says, that its not attached to the system, whatever that means. I wonder if its worth installing the drivers from aquantias site? The one listed on asrocks site seems pretty old. |
Posted By: ThreeDee
Date Posted: 14 Oct 2019 at 11:46pm
my daughters Fatal1lity B350 Gaming ITX/ac was getting BSOD's that the error logs pointed to her Intel WiFi mini card .. I went to Intel's site and got their latest driver for it as I had the one from ASRock's site installed .. No more BSOD's .. maybe Aquantia has an updated driver to resolve the issue ..  ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |
Posted By: gizmic
Date Posted: 15 Oct 2019 at 2:01am
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i've always been using drivers from aquantia no changes and its almost been 6 months since they made any updates to the drivers -------------
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Posted By: LocutusH
Date Posted: 29 Oct 2019 at 3:04am
| And still no answer from asrock, neither aquantia... |
Posted By: LocutusH
Date Posted: 07 Mar 2020 at 8:32pm
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So there is still no answer from asrock. Do they even have a real support? Anyways, ive found another topic where asrocks z390 boards have the same problem, with 10gbe overheating and disconnecting. I think that the issue is very similar to mine. Anyone knows how to remove the plastic cover above the IO? That seems to have helped them solve this. |
Posted By: gizmic
Date Posted: 07 Mar 2020 at 8:35pm
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i havent have this problem after i've updated its firmware -------------
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Posted By: ThreeDee
Date Posted: 08 Mar 2020 at 1:17am
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you'd have to take the motherboard out of the case and check the back side for screws or plastic keeper pins and unscrew/pinch to pop off the plastic housing. .. throw a small fan at your nic with shroud off and if that cures your woes. If it does, then you could derive some mod or whatever that might be a bit more aesthetically pleasing. Or if motherboard still under warranty, send it back. ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |