32GB memory modules on X399
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12689
Printed Date: 03 Aug 2025 at 8:42pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: 32GB memory modules on X399
Posted By: Gimli
Subject: 32GB memory modules on X399
Date Posted: 18 Oct 2019 at 10:13pm
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I see in the notes for the latest X399 Taichi BIOS (version 3.80) that they fixed something regarding 32GB memory modules. Are 32GB memory modules now supported on the X399 Taichi? There are none on the memory compatibility list. If they are now supported, is the maximum memory supported on that board now 256GB (8x 32GB)? |
Replies:
Posted By: Ray62
Date Posted: 19 Oct 2019 at 6:25pm
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These modules are new and the QVLs are old... If Asrock fixed something regarding 32GB memory modules, it should be possible to use 8 pieces for 256GB in TR4 boards. The same things happens to AM4 to get 128GB with 4 pieces. - You can try and test it - You can ask Asrock for the general support and with which RAM they evaluated ------------- Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE |
Posted By: Gimli
Date Posted: 02 Nov 2019 at 12:21am
| So I contacted ASRock support as you suggested and, over a week later, I still haven't received a response. Is it normal for support to take this long to respond? |
Posted By: Xaltar
Date Posted: 02 Nov 2019 at 1:15am
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It can take a while sometimes. Typically I get a response in a day or 2. I always send tickets anonymously so I don't get any sort of preferential treatment so this should be accurate for anyone in the EU and Asia regions (I have tested both departments). The US however I have not tested in a few years now so I don't know how their turnaround time is. More often than not, when people don't get responses it's because the ticket failed to send. Make sure you enter your details correctly and ensure you received an automated response to the email address you entered. If you don't get an automated response the ticket was not received by Tech Support. Check your spam folder too as it often ends up there, I think its the ".tw" suffix that does it. If you still don't have a response by the end of Monday, send another one and try selecting a different region. The Regions are as follows: Europe (all of continental Europe) Asia (Asia, Eurasia and Australia) USA So when entering your location pick one that falls firmly into one of those categories. ------------- 
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