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Windows 10 not recognizing headphones

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12700
Printed Date: 05 Aug 2025 at 10:13am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Windows 10 not recognizing headphones
Posted By: Urosh
Subject: Windows 10 not recognizing headphones
Date Posted: 20 Oct 2019 at 7:51am
Hello everyone,im having big audio problems after i updated to windows 10 1903 build a few days ago.Ive had this pc for a year now and i didnt have any problems until now.my specs are Asrock z370 extreme 4, i5 8600k, gskill ripjaws 5 16gb ram, gtx 1070, psu corsair cx650m, and case phanteks enthoo pro m tg.when i plug in my headphones in front panel the headphones are not detected and i am getting some cracking,buzzing noise when playing music and videos.when i use back panel the sound is fine but headphones are still listed as speakers,that is when latest realtek drivers are installed, without realtek drivers windows detects both headphones and speaker but then front mic is not working, ive tried every possible solution online and nothing is working,ive updated bios to latest 4.1 version and tried all possible drivers from asrock and realtek site.i dont know what to do,i dont know is this problem with motherboard or drivers or windows 10, i am thinking of switching the motherboard but im afraid that i might have the same problem even with new mbu,also i forgot to mention that when playing sound through speakers, sound is only coming out of the right speaker, ive checked balance in sound settings and its set correctly.Should i expect this issue to dissapear with the new windows update in November or what, idk what to do,i just want to be able to use my headphones and speakers normally without having to unplug one or another.
If anyone had similar issues i woould really apreciate some help, thanks in advance.



Replies:
Posted By: RLGL
Date Posted: 21 Oct 2019 at 5:28am
Start with: downloading and installing the latest audio driver from asrock for your board

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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi



Posted By: Urosh
Date Posted: 21 Oct 2019 at 5:51am
That is the first thing i did after reinstalling windows and its not working,i tried it many times.


Posted By: CopyThat
Date Posted: 21 Oct 2019 at 5:14pm
Originally posted by Urosh Urosh wrote:

That is the first thing i did after reinstalling windows and its not working,i tried it many times.


Have you tried Windows "Troubleshoot sound problems"?


Posted By: Urosh
Date Posted: 21 Oct 2019 at 7:19pm
Yes ,i have tried that aswell and its saying that it cant find any problems.



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