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AB350 Gaming-ITX/ac M.2 Slot malfunction

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12715
Printed Date: 02 Aug 2025 at 6:16am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: AB350 Gaming-ITX/ac M.2 Slot malfunction
Posted By: HaKaN
Subject: AB350 Gaming-ITX/ac M.2 Slot malfunction
Date Posted: 22 Oct 2019 at 11:11am
Hello, recently I bought an 970 EVO 250GB M.2 SSD. it has tested on another motherboard, but when I connect back to my ITX M.2 port is fail. No BIOS settings recognize my M.2 SSD.
Any other suggestions?

Regards.



Replies:
Posted By: ASRock_TSD
Date Posted: 22 Oct 2019 at 11:24am
Dear HaKaN,

Greetings, this is ASRock TSD.


According to your question, we provide some suggestions to check the SSD detection:

1. Please remove the entire storage device including SATA/USB devices from your system.

2. Unplug the power cord and then reinstall the M.2 SSD to M.2 slot. Power on system and then enter to BIOS setup:

a. Under Advanced tab>Storage Configuration, please check if the M.2 SSD is detected.
b. In Boot tab>Boot Option, please check if the M.2 SSD is recognized in boot option.
c. Restart system and press [F11] to check if the M.2 SSD can be detected in Boot Menu.

3. Try to install a Windows 10 on it and check if the SSD can be detected in Windows installation page.

4. If possible, please install another M.2 SSD to verify.


Thanks!

All the best,
ASRock TSD



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