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BIOS freeze

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12719
Printed Date: 02 Aug 2025 at 6:16am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: BIOS freeze
Posted By: Ultramarinos
Subject: BIOS freeze
Date Posted: 23 Oct 2019 at 2:03pm
Hi, I got a weird problem on my X470 Gaming K4. When enter to UEFI pressing F2 USB keyboard mouse freezes. Need to press power button to reboot. But if I access UEFI through F11 boot menu it works fine.
How come? Broken board or 2700X CPU?



Replies:
Posted By: ASRock_TSD
Date Posted: 23 Oct 2019 at 2:14pm
Dear Ultramarinos,

Greetings, this is ASRock TSD.


According to your question, we provide some suggestions for verifying:

1. Please refer to user manual page.27 to clear CMOS.
http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20X470%20Gaming%20K4.pdf

2. Install basic device, CPU, one stick memory and graphics card to observe if system can work smoothly under BIOS setup.
Please also unplug unnecessary USB devices and only connect USB keyboard/Mouse to verify.

3. Only install one stick memory to each DRAM slot by turns to verify.

4. If possible, please install another CPU, memory to verify.


Thanks!

All the best,
ASRock TSD



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