AMD MOTHERBOARD TROUBLESHOOT
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12752
Printed Date: 03 Aug 2025 at 12:34pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: AMD MOTHERBOARD TROUBLESHOOT
Posted By: marios77
Subject: AMD MOTHERBOARD TROUBLESHOOT
Date Posted: 27 Oct 2019 at 5:55pm
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Yesterday i installed my new b450 fatal1ty motherboard with my ryzen 5 2600 but with no windows in. When i power it on and i press f2 or del to go into bios settings a new black screen pops up and it stays there and don't display anything. Maybe i have to install some windows first? ------------- supra lover |
Replies:
Posted By: Ray62
Date Posted: 27 Oct 2019 at 10:49pm
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You need no windows to be able to go into the bios. And please tell your complete spec (RAM, graphics card, drives). First procedure when setting up a new system: Remove all drives, just connect keyboard, mouse, graphics card and ONE RAM stick in slot A. Do a CMOS reset like described in the manual, restart and check if you can enter the bios. ------------- Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE |
Posted By: Drake_Drako
Date Posted: 28 Oct 2019 at 2:39am
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Hello there. I have been having problems with my B450M Pro4 motherboard. When i boot, it brings me to the ASRock splashscreen with option for F2 F11 Del and Tab but i can only input Tab, but after that. No other input is recognized. If anyone can, could someone explain why this is happening. At boot, the cursur blinks for a second but no POST test is shown. Specs: AMD RYZEN 5 2600 3.6GHZ 1x16 GB Forza Ram stick MSI Geforce GTX 1650 Graphics card I have a dvd drive connected I have no drivers installed. |
Posted By: Drake_Drako
Date Posted: 28 Oct 2019 at 2:42am
| Forgot to mention, but the manual that came with the motherboard, does not give any mention of a CMOS reset or anything of the sort |
Posted By: Ray62
Date Posted: 28 Oct 2019 at 4:18am
CMOS reset = Clear CMOS Manual: 2.5 Jumpers Setup CLRCMOS1 allows you to clear the data in CMOS. To clear and reset the system parameters to default setup, please turn off the computer and unplug the power cord from the power supply. After waiting for 15 seconds, use a jumper cap to short the pins on CLRCMOS1 for 5 seconds. However, please do not clear the CMOS right after you update the BIOS. If you need to clear the CMOS when you just finish updating the BIOS, you must boot up the system first, and then shut it down before you do the clear-CMOS action. Please be noted that the password, date, time, and user default profile will be cleared only if the CMOS battery is removed. Please remember to remove the jumper cap after clearing the CMOS ------------- Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE |
Drake_Drako wrote:Posted By: marios77
Date Posted: 28 Oct 2019 at 7:41am
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i have some hyper x 8gb 2 dimms ram and amd radeon rx570 armor msi 8gb gpu. i installed windows now but still cant open boot menu when i press f2 or del ------------- supra lover |
Posted By: Ray62
Date Posted: 28 Oct 2019 at 8:13am
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That is really strange. And you put the radeon in the first 3.0 x16 slot near the CPU, i guess. If you have access to another graphics card, you should use it just for a test instead of the your radeon. ------------- Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE |
Posted By: marios77
Date Posted: 28 Oct 2019 at 8:19am
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the gpu has no problem at all i installed it the latest drivers and run perfeclty i have put it on the firts pcie slot but also my hdd is not recocnised from the bios ------------- supra lover |
Posted By: Drake_Drako
Date Posted: 28 Oct 2019 at 10:36am
| what i still dont get is why my pc would freeze at the splash screen when number lock is enabled |
Posted By: marios77
Date Posted: 28 Oct 2019 at 2:33pm
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yeah i have the number lock too ------------- supra lover |
Posted By: Drake_Drako
Date Posted: 28 Oct 2019 at 3:31pm
| I am not able to access the boot loader or the uefi setup, only the switch screen. This problem is worrying me to the point that I think there is a bad part inside the build |
Posted By: Ray62
Date Posted: 28 Oct 2019 at 3:36pm
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And num lock cannot be toggled? Are you using an USB keyboard? If yes, try another USB port (an USB 2.0 port preferred) ------------- Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE |
Posted By: Drake_Drako
Date Posted: 28 Oct 2019 at 3:38pm
| I tried all the USB ports and the case ports and only 1 usb 3.0 and the 2 usb 2.0 ports worked, activating the keyboard, and number lock cannot be toggled, once the light turns on on the keyboard the whole screen freezes |