SSD & HD going missing
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12789
Printed Date: 29 Jan 2025 at 8:33am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: SSD & HD going missing
Posted By: Lambouk
Subject: SSD & HD going missing
Date Posted: 02 Nov 2019 at 7:29am
Hi.
my son?™s PC has a 512gb m.2 SSD, a 250gb Sata SSD and a WD 2TB Hard drive. Everything is ok once windows has loaded but after a while both the sata SSD and hard drive goes missing off windows. If I reboot they?™re back again.
In device manager I get this message : the device cannot start (code 10) An I/O adapter hardware error has occurred
Please could someone offer some advice? Thanks so much.
It?™s on a Asrock AB350M motherboard and running Windows 10.
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Ryzen 1700, ASRock killer x370 motherboard with bios P3.20, G.Skill Trident Z 16GB Kit DDR4 3200MHz RAM, 750w EVGA PSU, GTX 1080ti. All drivers up to date on windows 10.
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Replies:
Posted By: Ray62
Date Posted: 02 Nov 2019 at 9:09am
Is this a new build or did the PC run without that problems in the past?
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Asrock Fatal1ty X370 Professional Gaming Offline
Under test:
MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE
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Posted By: Lambouk
Date Posted: 02 Nov 2019 at 2:28pm
Hi. It?™s a system I built about 18 months ago. But the m.2 SSD is new. The 2 drives that have the problems are 18 months old. Thanks for the help.
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Ryzen 1700, ASRock killer x370 motherboard with bios P3.20, G.Skill Trident Z 16GB Kit DDR4 3200MHz RAM, 750w EVGA PSU, GTX 1080ti. All drivers up to date on windows 10.
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Posted By: Lambouk
Date Posted: 02 Nov 2019 at 2:30pm
Oh. No problems until I fitted the m.2. But everything was ok for a few days. Also I installed a new windows fresh install. Twice.
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Ryzen 1700, ASRock killer x370 motherboard with bios P3.20, G.Skill Trident Z 16GB Kit DDR4 3200MHz RAM, 750w EVGA PSU, GTX 1080ti. All drivers up to date on windows 10.
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Posted By: Ray62
Date Posted: 02 Nov 2019 at 3:46pm
What m2 SSD is used?
Is a SSD vendor specific or the windows standard driver in use?
Did you also update AMD driver?
For the SATA controller, is the AMD or the windows standard driver in use?
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Asrock Fatal1ty X370 Professional Gaming Offline
Under test:
MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE
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Posted By: Lambouk
Date Posted: 02 Nov 2019 at 4:07pm
It?™s a DATARAM Internal SSD 512GB, PCIe NVMe. The motherboard chipset driver was downloaded from AMD site. Everything else is windows drivers. Thanks
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Ryzen 1700, ASRock killer x370 motherboard with bios P3.20, G.Skill Trident Z 16GB Kit DDR4 3200MHz RAM, 750w EVGA PSU, GTX 1080ti. All drivers up to date on windows 10.
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Posted By: Ray62
Date Posted: 02 Nov 2019 at 5:39pm
I mean you have to go the device manager and at least check the SATA controller, if it is assigned to the AMD- or the standard windows driver.
If the AMD driver is active, change it to the windows standard driver.
Windows works with both, but some days ago a user here solved SSD problems by NOT using the AMD driver for the SATA controller.
It seems, that the (latest) AMD driver can cause problems, when a NVME drive is in use.
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Asrock Fatal1ty X370 Professional Gaming Offline
Under test:
MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE
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Posted By: Lambouk
Date Posted: 02 Nov 2019 at 6:16pm
Thanks. I looked and I have 2 ?˜standard SATA AHCI controllers?? Both say windows drivers. Should I delete one?
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Ryzen 1700, ASRock killer x370 motherboard with bios P3.20, G.Skill Trident Z 16GB Kit DDR4 3200MHz RAM, 750w EVGA PSU, GTX 1080ti. All drivers up to date on windows 10.
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Posted By: Ray62
Date Posted: 02 Nov 2019 at 6:49pm
Hmm, the other way round. You can update to the AMD driver and see, if that helps... If not, change it back to the windows driver.
DATARAM Internal SSD 512GB, PCIe NVMe, do you have an exact information?
And what about the controller for the NVME?
Do you have a special DATARAM driver for that or is the windows driver used?
I ask all these questions because there must be an influence between the SATA and NVME controller causing the problem.
What else has been changed since adding the NVME?
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Asrock Fatal1ty X370 Professional Gaming Offline
Under test:
MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE
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Posted By: Lambouk
Date Posted: 03 Nov 2019 at 2:05am
Sorry. Been out all day. I?™ll look in the morning. Thanks
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Ryzen 1700, ASRock killer x370 motherboard with bios P3.20, G.Skill Trident Z 16GB Kit DDR4 3200MHz RAM, 750w EVGA PSU, GTX 1080ti. All drivers up to date on windows 10.
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Posted By: Lambouk
Date Posted: 04 Nov 2019 at 6:25am
I tried everything you said. Every time the error returned. I got annoyed and returned the M.2 then bought a Crutial one. Re-installed windows and 2 games to try out. Fingers crossed it?™s ok at the moment. I?™ll update tomorrow but thanks so so much for the help.
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Ryzen 1700, ASRock killer x370 motherboard with bios P3.20, G.Skill Trident Z 16GB Kit DDR4 3200MHz RAM, 750w EVGA PSU, GTX 1080ti. All drivers up to date on windows 10.
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