AMD Motherboards - X570 Aqua

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X570 Aqua - Thunderbolt 3

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12873
Printed Date: 05 Aug 2025 at 9:29pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: X570 Aqua - Thunderbolt 3

Posted By: grrnmo
Subject: X570 Aqua - Thunderbolt 3
Date Posted: 14 Nov 2019 at 2:44am

On my Aqua X570 mb neither of the Thunderbolt 3 ports recognize TB hard drives...won't even show them in file explorer...all the other drives recognize it (when I use a USB a-type adapter), but of course they do not transfer data at tb3 speed...ideas?

Replies:

Posted By: grrnmo
Date Posted: 14 Nov 2019 at 10:01pm

I am on BIOS P1.40 and yes I have installed all drivers...

Posted By: grrnmo
Date Posted: 17 Nov 2019 at 11:50pm

The P1.60 BIOS update from 15Nov fixed it...gotta day I made the decision to invest in this mb due not only to the impressive specs and future-proof feature set, but also the reviews I saw for excellent Asrock customer service. That has not been my experience - after replying to my service notice within 24 hours to ask if I'd installed the drivers (seriously?) and my confirmation I had done so - I got no additional response...not to three follow-up replies over the course of the week...and I had to find out on my own there was a non-beta BIOS revision on the support site.