AMD Motherboards - WIN10 LAN port failure

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WIN10 LAN port failure

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=12948
Printed Date: 05 Aug 2025 at 9:20pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: WIN10 LAN port failure

Posted By: Chipette
Subject: WIN10 LAN port failure
Date Posted: 22 Nov 2019 at 2:22pm

Dear All,

I reinstall windows 10 and then my LAN port lose connection, it shows X that means disconnect.
I have connected another lan cable but still fail. System always don't recognize the internet cable. WHY?

Replies:

Posted By: Chipette
Date Posted: 22 Nov 2019 at 2:23pm

X470 taichi, sorry

Posted By: ASRock_TSD
Date Posted: 22 Nov 2019 at 2:46pm

Dear Chipette,

Greetings, this is ASRock TSD.

According to your question, we have some suggestions for you to verify:

1. Please enter BIOS setup and press [F9] to load BIOS default setting.

2. Under OS environment, please uninstall the original LAN driver from 1. Device Manager & 2. Control Panel>Program and then restart the system.
After booting into OS, please install below LAN driver.
http://www.asrock.com/MB/AMD/X470%20Taichi/index.asp#Download

3. Reinstall a clean OS and then check if system can access to internet by Windows 10 inbox driver.

4. If possible, please connect your motherboard to another Ethernet environment to verify.

Thanks!

All the best,
ASRock TSD