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X570 Phantom Gaming 4 not recognising M.2 SSD

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=13046
Printed Date: 26 May 2024 at 7:35am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: X570 Phantom Gaming 4 not recognising M.2 SSD
Posted By: murkysee
Subject: X570 Phantom Gaming 4 not recognising M.2 SSD
Date Posted: 05 Dec 2019 at 6:39pm
Hi, have a new upgrade to the innards of my PC case:
X570 Phantom Gaming 4
AMD Ryzen 7 3800X
Kingston HyperX FURY 16G (2x 8's)
Crucial P1 1TB M.2
Gigabyte GeForce GTX 1070 Ti video card

What I'm discovering, is that the Crucial P1 is not being recognised, despite being on the Storage QVL.
I originally had it in the M2_1 slot, with no joy. Based on googling and frustrated trial and error moved it to M2_3. This did make a change, in that in the list of storage devices, I could now see the empty slot, prior to this, none of the M2 slots showed up.

Was originally on the 1.4 BIOS iirc. Have trialled the "2.50 2019/11/13" bios, and am currently running the "[Beta] L2.56 2019/11/25" bios. All to no change.
Have trialled fiddling with what settings seemed relevant from research here and elsewhere, all to no joy.

From what I can see in this forum and others, the ASRock MB's do consistently have trouble with the M2 SSDs. So I'm guessing it's possible a fix is beyond their expertise.

Does anyone have a defined solution that does work? or is this a return to place of purchase and buy a different brand solution?

Cheers!



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