z370 extreme 4 AND ASROCK THUNDERBOLT AIC3
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=13470
Printed Date: 04 Aug 2025 at 2:36pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: z370 extreme 4 AND ASROCK THUNDERBOLT AIC3
Posted By: tomrip
Subject: z370 extreme 4 AND ASROCK THUNDERBOLT AIC3
Date Posted: 19 Jan 2020 at 2:43am
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i need help. i am loosing my mind. i bought 3500 in recording interfaces that require thunderbolt. i had a z370 motherboard, and come to find out it was the only one that does not support thunderbolt. i have purchased a z730 extreme 4, and installed it to my case. i out thye thunderbolt card in the bottom pci slot, and plugged the thunderbolt cable into the motherboard thunderbolt slot. i then went into bios and enabled thunderbolt. there is a blue led light on the bottom of the card, but i do not see it in device manager. and it will not detect my frocusright 8prex. please help. thanks in advance.
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Replies:
Posted By: ASRock_TSD
Date Posted: 20 Jan 2020 at 12:09pm
Dear Tomrip,
Thanks for posting your query to the ASRock forum.
Regarding your question, kindly see the suggestions below:
1. Please make sure that the thunderbolt card is plugged to the PCIe6 slot.
2. After enabled the thunderbolt support under the BIOS, kindly make sure that thunderbolt driver in the following link is installed.
https://www.asrock.com/mb/spec/product.asp?Model=Thunderbolt%203%20AIC#osW1064
3. Try to re-plug the thunderbolt cable to the thunderbolt port while in the Win10.
With thanks,
ASRock TSD
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