Intel Motherboards - B365 Pro4 shutting down and ethernet issue

Print Page | Close Window

B365 Pro4 shutting down and ethernet issue

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=13494
Printed Date: 18 Jun 2024 at 2:22am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: B365 Pro4 shutting down and ethernet issue

Posted By: XBlade
Subject: B365 Pro4 shutting down and ethernet issue
Date Posted: 22 Jan 2020 at 3:36pm

Hi!,

So I'm a little new to this but I bought some new parts to upgrade my computer (mobo and cpu) and I've got some issues:

Since getting the MB my ethernet connection dissconnects radomly. I am unable to restore function to it unless I reset my computer. Before I reset i looked at the driver for Intel Ethernet Connection (2) I219-V and there were no errors reported, and it was still enabled. If I try the disable option it locks Device Manger up, and then prevents my computer from shutting down (it just hangs on the shutdown screen). Using the troubleshooting tool in windows also just hangs. I uninstalled the driver and have used the one provided on the MB page on the ASRock website and the issue persists, random disconnects from the internet.

Another issue I seem to be having is the shutdown process. When I click shutdown on Windows, the os shutsdown along with my keyboard and mouse. Unfortuantly all the lights and fans stay on. If I leave it for about 10 or so mins, my computer either shuts off or resets back to login. I'm not sure why this is.

All of my bios settings are at default and the lastest one is installed, please help.

Specs:
CPU: Intel i7-9700k
Memory: HyperX FURY DDR4 4GB x 4
Graphics: Gigabyte GTX 1070
Storage: Sandisk EXTREME 120gb SSD
OS: Fresh Windows 10
Other: -Corsair HX-650 V2 80 PLUS Gold Power Supply (6 YEARS OLD)
-Corsair Hydro Series H100x 240mm Liquid CPU Cooler??