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Frontal panel USB does not work

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=13595
Printed Date: 27 Dec 2024 at 9:26pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Frontal panel USB does not work
Posted By: -BaarLun-
Subject: Frontal panel USB does not work
Date Posted: 04 Feb 2020 at 11:24am
Hi guys,
I have an ASROCK X470 taichi motherboard. But my USB front panel does not work. I already changed the cables but stills fail. Could anyone guide me? I expect the answer.



Replies:
Posted By: ASRock_TSD
Date Posted: 04 Feb 2020 at 11:47am
Dear -BaarLun-,

Greetings, this is ASRock TSD.


Regarding to your USB problem, we'd like to know if the front USB ports work under BIOS environment.

Please power on the system and press [Delete] to enter BIOS setup. Plug your USB Keyboard/Mouse to front USB ports and check if the ports work.

If not, we would suggest contacting your MB supplier for further physical checking and assistance.

If the USB works under BIOS but not OS environment, please enter OS and reinstall the AMD all in 1 with VGA driver from our Driver support page below.
https://www.asrock.com/MB/AMD/X470%20Taichi/index.asp#Download


Thanks!

All the best,
ASRock TSD


Posted By: ThreeDee
Date Posted: 05 Feb 2020 at 4:40am
probably totally different, but I had an ASRock x470 Master SLI/ac and switched to an ASRock x570 Steel Legend. Front USB worked fine with the X470 but put in the x570 and front USB stopped working .. I thought it was a bad header on the x570 ... bought a different case and mounted the x570 in it and front USB works now.



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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|



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