Bluetooth disappear after using a while
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=13627
Printed Date: 25 Dec 2024 at 1:57am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Bluetooth disappear after using a while
Posted By: Pitchou973
Subject: Bluetooth disappear after using a while
Date Posted: 10 Feb 2020 at 12:06pm
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Hello, I build my own system (X370 Professional Gaming) already few months. All is working fine without problem. However, the Bluetooth function become weird connect and disconnect randomly. Today it disappear in Win 10 device manager and not found anymore. Please help, Bluetooth is important function for my board. Thanks a lot. |
Replies:
Posted By: cx5
Date Posted: 10 Feb 2020 at 12:32pm
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I have same problem with taichi x370 bluetooth and wifi dead, going to send to warranty again before expires ....... :( :( :( ------------- x370taichi@3.50gen4 AX750 Optane900P SN770 3800x PosdonZro4 BarrowPWM-17w>420x140x28 XFX SWFT319 6900XT MSI RX560 LP to get Fluid Motion BlueskyFRC 75hz |
Posted By: ASRock_TSD
Date Posted: 10 Feb 2020 at 2:10pm
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Dear Pitchou973, Greetings, this is ASRock TSD. Regarding this problem, we provide some suggestions for verifying: 1. Kindly refer to user manual to clear CMOS. http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20X370%20Professional%20Gaming.pdf 2. Re-install the Intel Bluetooth driver ver:19.10. https://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Professional%20Gaming/index.asp#Download 3. Please install the latest BT driver from below link. https://downloadcenter.intel.com/download/28685/Intel-Wireless-Bluetooth-for-Windows-10 4. Please check if the WiFi/BT card is installed properly, you will need to remove the metal from rear panel. 5. If possible, please change another Bluetooth device. Thanks! All the best, ASRock TSD |
Posted By: LastCount
Date Posted: 03 Nov 2024 at 5:39pm
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I run an Asrock X370 Fatal1ty Professional Gaming Mobo, 5800X3D and 7.30 Bios. I've been having Bluetooth issues as well. My bluetooth headset and xbox controller connect fine at the start then after 10 mins of gaming my controller and Bluetooth headset disconnect. I cant figure out what is the reason behind it. My drivers are up to date. Could it be the Bluetooth hardware itself if so what model is it for my motherboard and where can I find a guide on how to remove the existing one and install it safely? |
Posted By: eccential
Date Posted: 03 Nov 2024 at 6:14pm
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I'm not sure which WiFi module your X370 Fatal1ty Pro came with. Maybe Intel AX200? They should all be compatible, so you could try a newer AX210. Intel models ending in 1 (e.g. AX211) won't work with AMD CPUs, so avoid those. I rarely use WiFi from a desktop, so I pull them out from motherboards that come with one. Thanks to that, I have a collection of old WiFi/BT cards, and I've swapped them among computers before and they all seem to work fine. For example, X470 Fatal1ty ITX/ax came with an AX200, so I put that in a Framework 13 laptop. The only unfortunate things is that you'll almost certainly have to take the motherboard out of the case to get to the two small screws at the bottom, in order to replace the WiFi card. Looks like X370 Fatal1ty Professional Gaming is even more complicated! |
Posted By: LastCount
Date Posted: 03 Nov 2024 at 10:17pm
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Thank you so much for your reply. I found this website showing me how to replace the WiFi card. https://forum.level1techs.com/t/tutorial-asrock-x370-fatal1ty-professional-taichi-wi-fi-and-bluetooth-module-upgrade/162922" rel="nofollow - https://forum.level1techs.com/t/tutorial-asrock-x370-fatal1ty-professional-taichi-wi-fi-and-bluetooth-module-upgrade/162922 I also wanted to ask if there is a way to check if the WiFi card that is already in there is defective. Can I run a check through Windows that could tell me that the hardware is the problem and not the software? Last think I want is to find out that the WiFi card is perfectly fine and I got a new WiFi card for nothing and still have to live with this problem. :( |
Posted By: LastCount
Date Posted: 03 Nov 2024 at 10:41pm
I also use a wired ethernet connection for the internet I just need to use the Bluetooth properly. |
LastCount wrote:Posted By: eccential
Date Posted: 04 Nov 2024 at 12:38am
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No idea about a software to test an m.2 card. If you only care about Bluetooth, you could always just get a USB stick for that. Bluetooth on m.2 WiFi cards are all USB anyway. |