New Build Issues
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=13710
Printed Date: 13 Jun 2025 at 10:47pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: New Build Issues
Posted By: Gzus1017
Subject: New Build Issues
Date Posted: 23 Feb 2020 at 2:45pm
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ASRock b450m steel legend (ryzen 3000 ready) Ryzen 7 3700x with Wraith Max heatsink 32gb (2?16) Trident Z Neo 3600mhz 1tb Samsung QVO ssd 2x 8tb WD 80efax hdd Evga GTX 770 2gb Cooler Master Master Box mb320l argb 5 rgb fans connected (3 uphere, 2 collet master) Run through uphere fan controller I can't seem to get windows to install. I keep getting to the version choice page, and as soon as I click start, the cpu fan and I'm assuming the cpu just stop. The screen just goes blank and doesn't display anything thereafter, but, all the other 5 fans and the rgb lighting on the board continue to work. After it stops, I can't use the rest button (which works any other time) and I have to hold the power button for about 30 seconds to shut down (which of course I just use the PSU power switch mostly when the situation arises. I've tried reseating the RAM, and the CPU as well with no change. I've even move the RAM between the a1 b1 setup and the a2 b2 as well. I've moved the usb thumb drive to every usb port on the board and still have no success. I'm hoping one of you can point me in the right direction! Thanks in advanced! |
Replies:
Posted By: Ray62
Date Posted: 23 Feb 2020 at 7:15pm
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Check CSM in the bios boot section. It should be off. Try another video output from the GPU. ------------- Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE | AMD Ryzen 9 3900X | Scythe Mugen5 | 2x16GB F4-3200C14D-32GTZ@3466 | ASUS GeForce GTX 1080 Ti FE |
Posted By: Gzus1017
Date Posted: 23 Feb 2020 at 10:05pm
| Csm disabled didn't work out...and, I tried another GPU entirely. I guess I could pick up a dvi adapter (yes, the card is pretty old lol) |
Posted By: Gzus1017
Date Posted: 23 Feb 2020 at 10:26pm
| Bios is p2.80 |
Posted By: RLGL
Date Posted: 23 Feb 2020 at 10:39pm
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It could be a bad USB stick ------------- Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi |
Posted By: ThreeDee
Date Posted: 23 Feb 2020 at 11:38pm
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what PSU are you running? Have you tried unplugging everything but the OS drive and then try installing? Even unhook power to case fan controller. ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |
Posted By: Gzus1017
Date Posted: 24 Feb 2020 at 3:14am
| Evga supernova 750 p2. I think I'll give the full unplug a try when I get home and see if the issue persists |
Posted By: Gzus1017
Date Posted: 24 Feb 2020 at 3:15am
| I tried a usb flash drive and a hdd external drive. The biod is picking up the information for the install, just won't continue when I accept the version |
Posted By: ThreeDee
Date Posted: 24 Feb 2020 at 3:26am
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try burning ISO to a DVD if you can .. and then try installing. Another user here was having issues with installing via USB and burned to DVD and was able to install just fine afterwards. Or , try recreating your install media, I've never had issues using Microsoft's media creation tool ..and what is the external HDD for? ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |
Posted By: Gzus1017
Date Posted: 24 Feb 2020 at 5:22am
It was just what I had readily available to try to run the windows install. I guess I could try isolating, if unplugging everything doesn't work out. I just feel like it's going to be the same results. Plus, my dvd drive is usb, so, I don't know how well that will fare  .
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Posted By: ThreeDee
Date Posted: 24 Feb 2020 at 5:38am
I have an old HD-DVD external that I originally got to watch HD-DVD's on my XBox 360 that I use for installs on computers without DVD drives in them .. and it works just fine, so that shouldn't be a problem ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |
Gzus1017 wrote:Posted By: Gzus1017
Date Posted: 24 Feb 2020 at 1:06pm
| You called it...just had to unplug everything and it worked just fine! Thanks!! I truly appreciate it! |
Posted By: Gzus1017
Date Posted: 24 Feb 2020 at 1:13pm
| Well, now it's installed, but keeps going back to blank screen after a few minutes...I don't get it at all |
Posted By: Xaltar
Date Posted: 24 Feb 2020 at 3:00pm
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The display just loses signal? Is the system still responsive in this state (if you are playing music etc does it keep playing)? I see you are using an older GPU, you could try a different display output, maybe a different cable type too. If you fire up a game does the display still go blank? I have seen older GPUs have issues when they try to load idle clocks, as they get older and degrade sometimes the voltages set for one of the performance states is no longer sufficient. ------------- 
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Posted By: Gzus1017
Date Posted: 25 Feb 2020 at 2:39pm
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So, here's what's happened. I finally installed windows. But, after a few minutes of running either 1) the mouse pointer will freeze on the screen Or 2) the display will go out and the heatsink fan stops spinning but the rest of the fans continue to light up and spin as well as the mobo rgb I haven't even gotten to doing anything but trying to install drivers Then, I came home and it still kept doing it I tried to repair, windows "couldn't repair startup" I then tried to reinstall windows, and the problem continued When the screen blanks out, the cpu fan stops spinning, but, the rgb continues to work in the heatsink All other connected devices still spin amd read Checked psu, it's working fine Check ram, cpu, thermal paste all showing up in bios. Even ran single sticks of ram to check them. Now, pc won't even boot windows I'm just not comprehending what's going on with all of this. I am reloading the usb with the media creator and going to attempt again...but, the pc seems to even stop working when in bios and not letting me reset or power down (all case fans are still rgb and spinning as well as the board rgb still working). I have to flip the switch on my psu to turn it off |
Posted By: Xaltar
Date Posted: 25 Feb 2020 at 5:28pm
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Ouch, that is a real mess. I would try another PSU then if that doesn't fix it RMA both the CPU and board just to be sure, it could be either causing issues. -------------
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Posted By: ThreeDee
Date Posted: 25 Feb 2020 at 10:12pm
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I would agree ..sounds like a psu issue ..perhaps a bad capacitor inside of it so it 'seems" to work ..but you get wonky results like you are having. If you have a another one, or access to one .. I'd try that ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |