X299 Gaming i9 Dr. Diag code A9
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=13981
Printed Date: 18 Sep 2024 at 12:23pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X299 Gaming i9 Dr. Diag code A9
Posted By: SienaTask
Subject: X299 Gaming i9 Dr. Diag code A9
Date Posted: 04 Apr 2020 at 2:41am
Hello,
I recently started a build with an X299 Pro Gaming i9 board.
MB - Fatal1ty X299 Professional Gaming i9
CPU - Intel i9-9900x
RAM - Gskill DDR4-3200
GPU - Asus ROG Strix RTX2080 Super
Disk - 2 x Inland Pro 2TB NVME M.2
I was able to create a RAID 0 with the 2 NVME drives. I then booted a Windows 10 pro USB and it discovered the volume and installed Windows. Upon first reboot after the initial Windows install the computer hangs at the ASRock splash screen. The DR Diag code I get is A2. If I clear CMOS, then reboot and press F1 to continue, it gets past this. But I have to do this every time.
I also have received an A9 DR Diag code and I cannot find an explanation for that.
I upgraded the BIOS to 2.30 but am still seeing the same issue.
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AS Rock Fatal1ty X299 Professional i9
Intel i9-9900X
G SKill Ripjaw DDR4-3200 8GBx4
Inland Professional 2TB NVME (RAID 0)
Asus ROG Strix RTX 2080 Super
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Replies:
Posted By: ASRock_TSD
Date Posted: 09 Apr 2020 at 7:25pm
Dear SienaTask,
Thanks for posting your query to ASRock forum.
We have been checking into this case.
A BIOS L2.31 is released that will solve the hangs that you are having.
Kindly download the BIOS from the following link:
https://drive.google.com/open?id=1A_MxSgWMXbc1WtIMq-IH-9RizUN8qiBU
With thanks,
ASRock TSD
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Posted By: SienaTask
Date Posted: 09 Apr 2020 at 9:40pm
Thank you for the reply. Unfortunately I just sent the motherboard back to ASRock yesterday morning on an RMA.
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AS Rock Fatal1ty X299 Professional i9
Intel i9-9900X
G SKill Ripjaw DDR4-3200 8GBx4
Inland Professional 2TB NVME (RAID 0)
Asus ROG Strix RTX 2080 Super
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Posted By: SienaTask
Date Posted: 30 Apr 2020 at 11:23pm
I received a new motherboard and connected just the motherboard, 1 RAM DIMM, and one drive. It starts and gets to the ASROCK logo and I see the "A2" error code. It does not do anything else. It has the menu to press F2 or DEL for setup, etc. but no keypress does anything so I cannot even get into BIOS to upgrade to the linked version 2.31.
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AS Rock Fatal1ty X299 Professional i9
Intel i9-9900X
G SKill Ripjaw DDR4-3200 8GBx4
Inland Professional 2TB NVME (RAID 0)
Asus ROG Strix RTX 2080 Super
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Posted By: SienaTask
Date Posted: 01 May 2020 at 12:14am
Used BIOS flashback (removed CPU) to flash to 2.31 and re-initialized with two drives in NVME RAID.
Was able to install Windows onto the RAID volume.
Windows continued until setup was complete and I have been able to reboot once. The farthest I have gotten so far! :)
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AS Rock Fatal1ty X299 Professional i9
Intel i9-9900X
G SKill Ripjaw DDR4-3200 8GBx4
Inland Professional 2TB NVME (RAID 0)
Asus ROG Strix RTX 2080 Super
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Posted By: SienaTask
Date Posted: 02 May 2020 at 9:41am
Well that did not last long. It worked for one day. Now it shows everything is OK in BIOS but it stops again with the A2 error diag code. One time it tried to boot and said it could not find a boot device.
Anyone know what I can try now? It won't boot at all.
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AS Rock Fatal1ty X299 Professional i9
Intel i9-9900X
G SKill Ripjaw DDR4-3200 8GBx4
Inland Professional 2TB NVME (RAID 0)
Asus ROG Strix RTX 2080 Super
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Posted By: SienaTask
Date Posted: 02 May 2020 at 9:43am
Oh and the power light blinks when it is stuck just sitting at the ASRock logo with "Press F2 or Dell to run UEFI setup..."
It does not accept any keyboard input.
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AS Rock Fatal1ty X299 Professional i9
Intel i9-9900X
G SKill Ripjaw DDR4-3200 8GBx4
Inland Professional 2TB NVME (RAID 0)
Asus ROG Strix RTX 2080 Super
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Posted By: ASRock_TSD
Date Posted: 04 May 2020 at 2:38pm
Dear SienaTask,
Thanks for the reply.
Here is what you can try:
1. Load BIOS default
2. Remove all of the storage devices from the system.
3. Install the storage back one by one to see if it is caused by the storage devices.
4. Try to install the RAM on B2 or A2 slots.
With thanks,
ASRock TSD
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Posted By: SienaTask
Date Posted: 04 May 2020 at 11:33pm
I have already tried the following;
- Loaded BIOS default (this is the only way to get past the lockup and you have to do it every time)
- I removed everything except CPU and RAM - same result
- I used only 1 DIMM and moved that between A1, B1, C1, and D1, trying a boot each time- same result each time
- I installed the storage back and BIOS still sees the M.2 drive but when I try to boot from a Windows USB, the Windows installation does not find any drives.
For these tests I was using a single M.2 drive as the storage device.
In frustration I went ahead and put in an ASUS X299 PRIME A-II motherboard. Everything worked on first try and I have the following running. Except for the motherboard and the Intel 10G adapter these are the components that I wanted to run with this ASRock board.
the CPU (i9-99090X)
4 x 8 GB RAM DIMM
1 x ASUS ROG STRIX RTX 2080 Super graphics card
2 x 2TB NVME RAID 0 (motherboard Intel RST RAID, not VROC)
1 x LSI 9361-8i RAID controller
2 x 2TB SSD (RAID 1) on LSI 9361-8i RAID controller
2 x 12TB 7200 RPM HDD on LSI 9361-8i RAID controller
1 x Intel X540-DA1 10G NIC
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AS Rock Fatal1ty X299 Professional i9
Intel i9-9900X
G SKill Ripjaw DDR4-3200 8GBx4
Inland Professional 2TB NVME (RAID 0)
Asus ROG Strix RTX 2080 Super
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Posted By: ASRock_TSD
Date Posted: 06 May 2020 at 11:52am
Dear SienaTask,
Thanks for the details.
We will check further on this.
For the Inland Professional 2TB NVMe.
Do they have the specification of PCIe Gen3? or PCIe Gen4?
With thanks,
ASRock TSD
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Posted By: SienaTask
Date Posted: 06 May 2020 at 8:44pm
Hello,
The drives are PCIE gen3 with a Phison controller.
https://www.microcenter.com/product/608649/inland-premium-2tb-ssd-3d-nand-m2-2280-pcie-nvme-30-x4-internal-solid-state-drive
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AS Rock Fatal1ty X299 Professional i9
Intel i9-9900X
G SKill Ripjaw DDR4-3200 8GBx4
Inland Professional 2TB NVME (RAID 0)
Asus ROG Strix RTX 2080 Super
|
Posted By: ASRock_TSD
Date Posted: 07 May 2020 at 12:16pm
Dear SienaTask,
Thanks for the information.
A special BIOS 2.31A has been released, kindly try the BIOS.
The BIOS can be downloaded from the link below:
https://drive.google.com/open?id=1qN-aTKj8ZYHQsf9rYt-f5QqpfGHEqscQ
With thanks,
ASRock TSD
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Posted By: SienaTask
Date Posted: 09 May 2020 at 10:38pm
Hello and thank you for the response. Unfortunately I had grown so frustrated with issues with the motherboard that I bought the Asus board I mentioned above to replace it so I cannot tear the build down just to try the new BIOS. I am just going to consider the ASRock board off as an expensive lesson. I purchased it because I needed a lot of PCIe lanes (hence the i9-9900X CPU and X299 chipset) to accommodate a RAID controller and at least one 10G network interface (I need 10G for the large virtual machine appliances I produce and video files that I work on and back up to my server.)
Other than the boot freezes and the long RMA time (though I can definitely understand that during these times), I also had problems with the Aquantia 10G interface dropping packets when it was running for the day (connecting with a Dell/Force10 S3048-ON running OS10 10.5.1.1). I tuned it for jumbo frames and also matched the flow control and port speed with the switch. This is why I switched to an Intel X520 interface and have seen no issues with the interface performance.
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AS Rock Fatal1ty X299 Professional i9
Intel i9-9900X
G SKill Ripjaw DDR4-3200 8GBx4
Inland Professional 2TB NVME (RAID 0)
Asus ROG Strix RTX 2080 Super
|
Posted By: ASRock_TSD
Date Posted: 11 May 2020 at 10:42am
Dear SienaTask,
Thanks for the reply.
We understand.
Any chance if decided to go with ASRock X299 but encounters a problem.
Please let us know if you need further assistance.
We are willing to provide full support until the system becomes perfect.
With thanks,
ASRock TSD
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Posted By: FROSTY10101
Date Posted: 26 Aug 2024 at 6:46am
Where can I find this new BIOS 2.31A for the ASRock Fatal1ty X299 Professional Gaming i9 ?
In ASRock support, there is only version 2.30B.
The two LINKs here from this thread don't work anymore.
Question: Is there perhaps even an even newer BIOS in the meantime?
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Posted By: FROSTY10101
Date Posted: 28 Aug 2024 at 11:09pm
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Does no one know this BIOS version 2.31A or a download LINK ?
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Posted By: FROSTY10101
Date Posted: 01 Sep 2024 at 7:25pm
Found the driver I was looking for.
ASRock sent me the latest version 2.32.
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