AMD Motherboards - no sound on Asrock 760GM-HDV

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no sound on Asrock 760GM-HDV

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14088
Printed Date: 08 Aug 2025 at 4:47am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: no sound on Asrock 760GM-HDV

Posted By: hsappleton
Subject: no sound on Asrock 760GM-HDV
Date Posted: 12 Apr 2020 at 9:37am

Just did a successful build with a 760GM-HDV (at least thats what i thought)
however after installing windows 10 the sound is not available. I get the red no sound icom. It appears that i am missing some kind of sound hardware during the build. all i need is just regular sound so i can hear windows startup sound and to play mp3 files from the computer. does anyone have any idea why i am having this problem? thanks

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hsappleton

Replies:

Posted By: ThreeDee
Date Posted: 12 Apr 2020 at 10:49am

Posted By: hsappleton
Date Posted: 13 Apr 2020 at 12:15am

Hi
thank you for the reply. I didn't expect to be stumped at such a small matter as this. This may be just an opportunity for me to learn something new.

Using the CD i received with the motherboard, i chose the install option - HD Audio drivers and applications. The installation reported success!

I think it installed the "Realtek high definition audio" according to the log.

This does not appear to be the same one as "Realtek ALC887 Audio drivers" and that would be a good thing, because i could just go ahead and download and install. I just want to get another input from you first.

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hsappleton

Posted By: hsappleton
Date Posted: 13 Apr 2020 at 12:20am

actually i just found out a minute ago that it is the same driver

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hsappleton

Posted By: ThreeDee
Date Posted: 13 Apr 2020 at 1:43am

so sound works now? .. if you go to ASRock's website and to your motherboard ... there is probably a more up to date driver listed there then what is on your CD. I'm surprised Windows didn't pick it up though.

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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|

Posted By: hsappleton
Date Posted: 13 Apr 2020 at 3:02am

Ah yes! but on the way i made a couple observation.I was thinking that i should have installed the 4-pin motherboard speakers. But this motherboard doesnt support such speaker. So i assume that you have to have an external speaker. Havent seen one of those in years. dont even think they still exist, so the only option is a USB speaker. I am currently using my headphone at the back panel, and the red icon disappear with it, but if i plug it out the red icon comes back! But i am set now. Thank you very much.

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hsappleton

Posted By: Johnno
Date Posted: 11 Aug 2020 at 7:23pm

Hi, I have a ASRock 760M HDV board I bought privately with no cd, I did a build and installed Win 10 Pro and cannot get sound at all unless I use a usb sound device, I have tried all ways to sort out the drivers even going on Realtek site but to no avail, I am open to suggestions on how to sort it as I am my wits end, I have read previous posts and tried their methods, but still nothing.

Thanks guys

Posted By: Xaltar
Date Posted: 11 Aug 2020 at 9:14pm

If your board is used it could simply be that the audio is dead. If you have not
already tried clearing CMOS that would be a good place to start. It may be disabled
or incorrectly set up in BIOS, restoring defaults/clearing CMOS should fix that.

Alternatively, the 760M has a PCI slot which can be used with a PCI sound card.
Many PCI soundcards can be found for cheap these days and a lot of them are very
high quality.

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Posted By: Galator
Date Posted: 19 Sep 2021 at 6:06pm

I have the same problem, but even after I installed HD Audio drivers and applications from the CD. To top it all, my pc stopped recognizing the front audio panel after that. I honestly have no clue what to do now.