Print Page | Close Window

X99E-ITX/ac - Wifi Driver Not Found Stops Workin

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=141
Printed Date: 29 May 2024 at 5:53pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: X99E-ITX/ac - Wifi Driver Not Found Stops Workin
Posted By: Jon
Subject: X99E-ITX/ac - Wifi Driver Not Found Stops Workin
Date Posted: 15 May 2015 at 11:44pm
I have a new computer, only about 2 weeks old.  I'm using the X99E-itx/ac with an i7-5820k, 16GB of Corsair Ballistix RAM, GTX 960 and a Samsung 850 SSD.

It worked fine for around a week or so and in the last couple of days I have been having issues with my wifi network connection.  I got a new Linksys router (EA6300) and it seems like my issues started the following day.  Previously I was using N speed, the new router is dual-band N/AC.

When I have the wifi driver installed it works fine, speed is fast, I can restart the computer, shut down and turn it back on and it will reconnect.  However, the following day when the computer starts it acts as if there's no wifi network driver.  In Device manager, I see the yellow exclamation point on the Boradcom network adapter.  The wired network adapter continues working normally.

I already have the latest Broadcom driver installed.  So I tried uninstalling it, then reinstalling; however, the first time I run the driver install wizard, the computer freezes.  This has happened multiple times the first time I try reinstalling the driver.  After a hard reboot, I have been able to install the driver using the same wizard.  Sometimes this appears to fix the wifi issue and other times I have the same yellow exclamation point and it still is not fixed.

So...any ideas what the issue could be?



Replies:
Posted By: parsec
Date Posted: 16 May 2015 at 11:30am
What OS are you using? Are you using the Fast Boot option in the UEFI?

It seems like your problem is related to the use of AC with the new router.

When you uninstall the Broadcom driver, you should reboot the PC before you try to reinstall the driver. Any changes in the Windows Registry will not be applied until after a reboot.

When installing this driver, have the driver installation folder copied to your C:/OS drive. Be sure to left click on the setup program and select Run as administrator.

Device Manager normally displays an error code when a device fails and the yellow exclamation point is shown. That code may help debugging the problem.

Since the WiFi adapter seems to fail on some cold boots, the Windows Error Log and/or Event Log should have entries about that, and may help fixing the problem.

When the WiFi adapter is working fine, or not, have you opened its Device Manager Properties, and checked any of the configuration settings?

Have you tried left clicking on the Network icon on the Task Bar, and tried running the Troubleshoot problems option, or opening Network and Sharing Center? You should recreate the network connection between the new router and the WiFi adapter, if you have not done that already.


Posted By: Lex355
Date Posted: 18 May 2015 at 1:20pm
I am having the same issue and since i only have wifi available this is a huge problem. I am also having my keyboard and mouse drop off at times when i go to unlock my pc or get into the bios. I have already tried a different wifi card and that is not the issue. It definitely has to do with cold boot up it takes like 3 or more boot ups before the board detects the wifi card and actually works. I am close to pulling it apart and sending it in for rma. I have tried a lot of different things and nothing seems to be working. Cold boot there is no wifi. My router has been working fine for months and still is for all other devices. I will try what is posted above but it almost seems like a hardware issue. I hope its not though.


Posted By: Jon
Date Posted: 19 May 2015 at 12:25am
I am using Windows 7 64-bit and do not have fast boot enabled.  I have tried uninstalling, restarting and re-installing the driver -- this works sometimes but not consistently.

I haven't checked for an error code in Device Manager or a Windows Error Log.  I can check for that later today.  I haven't checked wifi adapter settings while it's working but I did see when it's not working, it shows it is in an S3 sleep state.  I have tried the network troubleshooting but it didn't find any solutions.

I reached out to ASRock Tech Support and they said it sounds like a hardware problem.  They said I should RMA just the wifi/Bluetooth card.


Posted By: Lex355
Date Posted: 19 May 2015 at 12:40am
I have tried using a different wifi card and ran into driver issues. I will try again later when i get home from work. I need to remove all network adaptors and install my Intel wifi card that i know has worked on previous builds. I will report back with my findings. I however think its a board issue and nothing to do with the wifi card.

Jon mine is giving me issues on wake up as well. Just black screens when waking up sometimes. Are you having any of these issues as well?


Posted By: Jon
Date Posted: 19 May 2015 at 1:11am
Lex, I haven't really had issues when booting the computer, usually just when trying to install the driver (and driver install usually does not fix the issue).

I installed the updated BIOS/UEFI version 1.20.  That has not fixed the issue.


Posted By: Lex355
Date Posted: 19 May 2015 at 1:24am
I am up to date on the bios as well and no fix here either. I tried uninstalling the xfast lan app as well thinking it could have been interfering with the wifi card in some way. Still nothing. A really big issue is that no one else makes x99 itx board which leaves me stuck trying to fix all these issues. I am running an m.2 os drive. Are you using m.2 as well? I wonder if somehow it could be conflicting with the mini PCI express in some way?


Posted By: Jon
Date Posted: 19 May 2015 at 1:54am
I also uninstalled the Xfast LAN software.

I have a SATA drive, not M.2.


-------------
ASRock X99E-ITX/ac | Intel i7-5820K | ASUS GTX 970 mini | Samsung 850 EVO 250GB | Crucial Ballistix (2x8GB) | Corsair CX600M | CoolerMaster Seidon 120V | CoolerMaster Elite 110 | Windows 10 64-bit


Posted By: Lex355
Date Posted: 19 May 2015 at 12:31pm
Ok so i tried out my intel ac wifi card and remove all broadcom drivers restarted and inatalled intel drivers then restarted again. Wifi worked on the first boot for the last 3 cold boots. I have not seen usb issues anymore as well. Hmmmm I wonder if its been this wifi card the entire time. I will report back with another cold boot in the morning to see if this was the issue. If it is would i have to go through asrock for a replacement wifi card or would i still need to rma entire board?


Posted By: Jon
Date Posted: 19 May 2015 at 12:45pm
When I contacted ASRock, the first response was to RMA the entire motherboard.  However, I asked if that was really necessary and they said I should just send in the wifi/Bluetooth card.  I just got done taking it out of my computer a few minutes ago.  The RMA paperwork says to ship only the item that needs to be replaced, without original box and any accessories.


Posted By: Lex355
Date Posted: 20 May 2015 at 8:51am
Jon,
My computer has been running fine since the install of my intel wifi card. It always connects via wifi. I am still having the issue that my logitech g510 refuses to work in the bios. This only happens if I continue to press f2 or delete till the bios screen is available. If i only press it once the keyboard works fine. After reading up on this keyboard online a number of people have similar issues on many systems with this keyboard. I am considering trying a different one to see if this goes away.


Posted By: Lex355
Date Posted: 20 May 2015 at 1:11pm
Tried a different keyboard and the same thing happens. Pulled it apart and packaged the board up. Its going back to newegg for a replacement. Hopefully i have better luck with the next one.


Posted By: Lex355
Date Posted: 02 Jun 2015 at 12:15pm
Jon,
Did you ever fix the wifi issue? I recently installed my new board and same thing happens. I blame the cheap wifi card as my intel one has zero issues. I am right back to where I started same usb issues but my wifi works everytime with my intel wifi card. The one that comes with the board is useless. I will try it on another computer see if there is any luck there.


Posted By: Jon
Date Posted: 06 Jun 2015 at 4:51am
I received the replacement wifi card in the mail but have been slow to install it.  I'll try to get to it soon.  I hope it works.  It would be a shame to have to buy another brand wifi card right away.

-------------
ASRock X99E-ITX/ac | Intel i7-5820K | ASUS GTX 970 mini | Samsung 850 EVO 250GB | Crucial Ballistix (2x8GB) | Corsair CX600M | CoolerMaster Seidon 120V | CoolerMaster Elite 110 | Windows 10 64-bit


Posted By: Jon
Date Posted: 16 Jun 2015 at 2:33am
I installed it today and the new wifi/Bluetooth module does seem to be working.  I have only restarted the computer once so I'm a bit hesitant to proclaim success but initially it seems to be working fine.

-------------
ASRock X99E-ITX/ac | Intel i7-5820K | ASUS GTX 970 mini | Samsung 850 EVO 250GB | Crucial Ballistix (2x8GB) | Corsair CX600M | CoolerMaster Seidon 120V | CoolerMaster Elite 110 | Windows 10 64-bit


Posted By: Jon
Date Posted: 18 Jun 2015 at 6:58am
Originally posted by Jon Jon wrote:

I installed it today and the new wifi/Bluetooth module does seem to be working.  I have only restarted the computer once so I'm a bit hesitant to proclaim success but initially it seems to be working fine.

Unfortunately, it seems my wifi success has been shortlived.  After a BSOD crash (error 124) and a couple of restarts, the wifi connection has worked once and been inactive a couple of times.


-------------
ASRock X99E-ITX/ac | Intel i7-5820K | ASUS GTX 970 mini | Samsung 850 EVO 250GB | Crucial Ballistix (2x8GB) | Corsair CX600M | CoolerMaster Seidon 120V | CoolerMaster Elite 110 | Windows 10 64-bit


Posted By: Lex355
Date Posted: 18 Jun 2015 at 12:24pm
Jon,
Im not sure what the deal is with the cards. My intel card never misses a beat. It has never once failed to connect or install drivers upon bootup. I installed the card that came with the asrock board on another computer that has an asus h97 board and it works fine. I actually still used the driver asrock provided for it. The asrock and card they provide is just a bad combination that doesn't work. What is weird is the intel card actually shows better signal strength. I am pretty far away from my router and i still see up to 120mbps dl speeds on xfinity blast. The card that came with the board when it worked actually showed less signal strength but the dl speed was very similar. Im not sure what it is but im leaving mine alone. I cant use any other board in my case so im actually happy i was able to find a reliable set up with the intel card.


Posted By: Xaltar
Date Posted: 18 Jun 2015 at 12:39pm
I am sorry to hear that Unhappy

As a matter of interest on a related note, the wifi card on my Dell Latitude D420 exhibits similar behavior in windows, randomly turning itself off and losing signal. Sometimes I am able to repair the connection and other times it simply freezes the system when I try. 

Now here is the interesting part, the Wifi works flawlessly under linux. The beauty of linux is that you can set up a linux USB key that will work in any system and allow you to boot into the OS from a flash drive. I would recommend that you give this a try, to create a bootable linux key you will need:

1. A USB flash drive ~2gb
2. http://www.linuxliveusb.com/" rel="nofollow - Linux Live USB Creator  
3. A linux ISO, I would recommend Ubuntu as it is well supported

Run the usb creator, select your flash drive, direct LiLi to your linux ISO, set the size of your permanence to 500mb or more then just click the lightning bolt. Once complete you can boot from the flash drive into a fully fledged linux installation. If necessary install the drivers for your Wifi and check to see if the problem is present in linux. 

I suspect the issue may be driver related given that I have seen similar problems from several users across platforms and models. All used ITX boards or Wifi versions of desktop boards and I suspect the common denominator is the wifi card itself. If linux keeps your connection stable and there are no errors we should be able to determine where the problem lies with certainty. 


Posted By: Jon
Date Posted: 19 Jun 2015 at 4:44am
Lex, do you know what model Intel wifi module you have?  Does it also have Bluetooth?  I see Intel mini-PCIe wifi+BT cards on Ebay for about $25.

I would like for ASRock to figure out a solution to get this working.  It would be nice to hear from ASRock to see whether they have investigated the issue.


-------------
ASRock X99E-ITX/ac | Intel i7-5820K | ASUS GTX 970 mini | Samsung 850 EVO 250GB | Crucial Ballistix (2x8GB) | Corsair CX600M | CoolerMaster Seidon 120V | CoolerMaster Elite 110 | Windows 10 64-bit


Posted By: Jon
Date Posted: 25 Jun 2015 at 1:45am
I just ordered an Intel wifi+BT card from NewEgg.  I ordered the Intel 7260 AC 7260.HMWWB.R for $24.99.  I hope that works better than the Broadcom wifi card.

I do have another computer with a mini-PCIe slot (already used for N speed wifi) so if I get around to it I can plug the Broadcom card in there to see if it works.  It's a Zotac motherboard (H55-ITX wifi).


-------------
ASRock X99E-ITX/ac | Intel i7-5820K | ASUS GTX 970 mini | Samsung 850 EVO 250GB | Crucial Ballistix (2x8GB) | Corsair CX600M | CoolerMaster Seidon 120V | CoolerMaster Elite 110 | Windows 10 64-bit


Posted By: Lex355
Date Posted: 25 Jun 2015 at 1:55am
Jon,
Not sure why but i was not notified via email on the last response from you. Yes the intel card you picked up should work fine. That is the same card i have.


Posted By: Jon
Date Posted: 25 Jun 2015 at 1:58am
Good deal, I'm glad to hear that.

-------------
ASRock X99E-ITX/ac | Intel i7-5820K | ASUS GTX 970 mini | Samsung 850 EVO 250GB | Crucial Ballistix (2x8GB) | Corsair CX600M | CoolerMaster Seidon 120V | CoolerMaster Elite 110 | Windows 10 64-bit


Posted By: Jon
Date Posted: 24 Jul 2015 at 3:48am
I finally got around to installing the Intel wifi+BT card.  It did not install the drivers automatically but I downloaded them from the Intel website and it looks like it's working fine.

-------------
ASRock X99E-ITX/ac | Intel i7-5820K | ASUS GTX 970 mini | Samsung 850 EVO 250GB | Crucial Ballistix (2x8GB) | Corsair CX600M | CoolerMaster Seidon 120V | CoolerMaster Elite 110 | Windows 10 64-bit


Posted By: Xaltar
Date Posted: 24 Jul 2015 at 12:42pm
Thanks for posting back Jon, here's hoping your wifi woes are over now Thumbs Up


Posted By: Illegalseagull
Date Posted: 04 Aug 2015 at 1:26am
Just got my new ASRock X99E-ITX/AC motherboard up and running....Broadcom wifi didn't even last a day befpre dropping connection, seemingly losing the driver, and BSOD. Going to try the Intel card....starting to wonder if the Broadcom works for anyone? If so, how'd they do it? I was running bone stock brand new Win7 off a genuine Microsoft install disk...not sure what the issue is.

-------------
ASROCK Z97M OC Formula
Intel i5 - 4690K @ 4.5ghz
Stable Overclock


Posted By: elf
Date Posted: 07 Aug 2015 at 11:57am
Jon, I recently built a computer as well using the X99E-ITXac mobo and have the latest drivers installed running Windows 8.,1 Pro. When I first booted  up my computer the wifi card was not showing up in my device manager and no wifi connections were showing in my taskbar.  So I had to turn the computer off and take it apart to be able to access the wifi card so re-seat it.  So  I reseated it and turned on the computer to make sure wifi was working as it should, and it was.    Upon my next reboot my wifi card was not showing up again in device manager and I wasn't seeing any avaliable wifi connections. Really strange so took apart my computer again and reseated the wifi card again but this time I have wifi connection but the signal is very weak with only 2 bars.  Before I was getting almost full signal bars.  Does anyone have any suggestions or advice on how I can resolve this issue? I'm getting pretty annoyed with this problem. Thanks! 


Posted By: elf
Date Posted: 07 Aug 2015 at 11:58am
Originally posted by Jon Jon wrote:

I finally got around to installing the Intel wifi+BT card.  It did not install the drivers automatically but I downloaded them from the Intel website and it looks like it's working fine.

Jon, I recently built a computer as well using the X99E-ITXac mobo and have the latest drivers installed running Windows 8.,1 Pro. When I first booted  up my computer the wifi card was not showing up in my device manager and no wifi connections were showing in my taskbar.  So I had to turn the computer off and take it apart to be able to access the wifi card so re-seat it.  So  I reseated it and turned on the computer to make sure wifi was working as it should, and it was.    Upon my next reboot my wifi card was not showing up again in device manager and I wasn't seeing any avaliable wifi connections. Really strange so took apart my computer again and reseated the wifi card again but this time I have wifi connection but the signal is very weak with only 2 bars.  Before I was getting almost full signal bars.  Does anyone have any suggestions or advice on how I can resolve this issue? I'm getting pretty annoyed with this problem. Thanks! 


Posted By: elf
Date Posted: 07 Aug 2015 at 1:02pm
Originally posted by Jon Jon wrote:

I finally got around to installing the Intel wifi+BT card.  It did not install the drivers automatically but I downloaded them from the Intel website and it looks like it's working fine.

Jon, I also just ordered the The IntelĀ® Dual Band Wireless-AC 7260 802.11ac, dual band, 2x2 Wi-Fi + Bluetooth adapter from NewEgg and will cross my fingers this will solve the simular issues to what you were haivng before.  It would be nice to be able to turn off or reboot the computer without having to worry will my wifi card work or keyboard respond? Who knows. I really do hope AsRock comes up with a solution to this commonly known problems people have been addressing on the forums. Thanks I appreciate any help I can get.


Posted By: elf
Date Posted: 08 Aug 2015 at 10:06pm
Originally posted by Illegalseagull Illegalseagull wrote:

Just got my new ASRock X99E-ITX/AC motherboard up and running....Broadcom wifi didn't even last a day befpre dropping connection, seemingly losing the driver, and BSOD. Going to try the Intel card....starting to wonder if the Broadcom works for anyone? If so, how'd they do it? I was running bone stock brand new Win7 off a genuine Microsoft install disk...not sure what the issue is.
the 

Hey dude, I have the same exact motherboard as you that I used in building my rig I just completed.  I am having the same issues where the wifi card is no longer showing in device manager and even after reseating my wifi network card I still have the same issues, I thought it may of been a poor antenna connection but that wasn't the case.  I am kind of stumped right now far as resolving this issue, I ordered a   http://www.newegg.com/Product/Product.aspx?Item=N82E16833106240" rel="nofollow - Intel Network 7260.HMWWB.R WiFi WIRELESS-AC 7260 H/T 2X2 AC 867 Mbps+ Bluetooth HMC Dual Band  to replace my current wifi network card that came with the motherboard. Does anybody know is Asrock as addressed a resolution to the known issue?


Posted By: mike06
Date Posted: 25 Aug 2015 at 10:37pm

X99E-ITX/ac 


I have not even tried the WiFi but the bluetooth which is located in same card is buggy. 

With 4 different bluetooth headsets it cuts the sound. Every minute it cuts the sound for 5 second or so. It should not be the interference as other BT ma machines work ok. And those are turned off while using the machine. 

Proximity does not either seem to have any effect on the sound droppage. If the receiver is 2 centimerters from the card or in other room sound drops at same rate. 

I have the included external antenna attached, is BT using the antenna or is re broadcaster just on the card  itself?  

Using Windows 8.1 



Print Page | Close Window

Forum Software by Web Wiz Forums® version 12.04 - http://www.webwizforums.com
Copyright ©2001-2021 Web Wiz Ltd. - https://www.webwiz.net