Z390 Phantom Gaming ITX/ac Thunderbolt
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14165
Printed Date: 21 May 2024 at 12:49am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z390 Phantom Gaming ITX/ac Thunderbolt
Posted By: gfd
Subject: Z390 Phantom Gaming ITX/ac Thunderbolt
Date Posted: 22 Apr 2020 at 1:13pm
Greetings,
I have just gotten started with my new machine. The motherboard is in the subject header and the CPU is a 9900K in Windows 10.
Everything is running OK as I learn about the board and BIOS. The only issue is Thunderbolt not appearing in Windows. Nothing in Device Manager. Everything in the Thunderbolt software is blank.
I installed the latest driver from the motherboard's support page. The BIOS is running on Optimized defaults for the time being. The only changes have I made are to disable Thunderbolt security in the BIOS and set custom fan profiles in Fan Tastic. I tried disabling security in the BIOS as that was required to use a Thunderbolt dock on another machine.
I would be grateful if I could get some guidance as to how to get Thunderbolt working.
I hope everyone is keeping well in these trying times,
Graham
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Replies:
Posted By: ASRock_TSD
Date Posted: 24 Apr 2020 at 12:07pm
Dear Gfd,
Thanks for posting your query to the ASRock forum.
For the thunderbolt, here are some suggestions for you to try:
1. Try loading the BIOS to default.
2. Make sure that the following thunderbolt driver is installed.
https://download.asrock.com/Drivers/Intel/Thunderbolt/Thunderbolt(v17.4.76.300).zip
If the problem persists, kindly provide the thunderbolt dock model that is being used. We will check for you.
With thanks,
ASRock TSD
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Posted By: gfd
Date Posted: 25 Apr 2020 at 9:54am
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Thanks. I'll get back to you if I need further assistance.
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Posted By: BGY
Date Posted: 05 May 2020 at 11:25pm
I have the same problem.
All BIOS, drivers are installed as required (hopefully).
Nothing is seen in the ?˜Attached Devices??list.
The purpose of TB3 would be peer-to-peer networking with an Intel NUC.
Could you, please help me?
George
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Posted By: BGY
Date Posted: 10 May 2020 at 11:19pm
Hi Graham,
How is your TB3?
I have the same task to be solved...
George
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Posted By: Captc2
Date Posted: 22 Jun 2020 at 2:50am
I have the same problem. Latest WIndows 10 build (2004) and current drivers. The USB-C/Thunderbolt connection isn't visible in Windows. HELP! I hate to have to trash this build - I need that connection.
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Posted By: ASRock_TSD
Date Posted: 23 Jun 2020 at 7:26pm
Dear All Forum users,
Thanks for posting.
Regarding the thunderbolt driver for Win10 2004, kindly download the Rev.71 driver from the link below:
https://drive.google.com/file/d/1ZtM868VP0tY2k42D8SNA9zMxQVkN_TTm/view?usp=sharing
With thanks,
ASRock TSD
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