Intel Motherboards - TPM2-S module supported off on Z87E-ITX

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TPM2-S module supported off on Z87E-ITX

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14190
Printed Date: 03 Aug 2025 at 4:55pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: TPM2-S module supported off on Z87E-ITX

Posted By: yaqushi
Subject: TPM2-S module supported off on Z87E-ITX
Date Posted: 24 Apr 2020 at 4:43pm

Hi,
I bought an ASRock TPM2-S Nuvoton NPCT650/TCG Compliance TPM Module.

In the UEFI setup, under Advanced\Trusted Computing, I have enabled:
Security Device Support

but the Current Status Information is Support Turned Off remains.

When I run tpm.msc, Windows says that the Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS.

I resetted the BIOS, reinstalled the module, enabled the TPM module in the gpedit.msc, but doesn't worked.

I submitted a technical support request today with the ASRock website too.

Any thoughts or suggestions would be appreciated.