x370 killer SLI/ac & Ryzen 5 3600 won't post
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14275
Printed Date: 27 May 2024 at 5:21pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: x370 killer SLI/ac & Ryzen 5 3600 won't post
Posted By: devonhanrahan
Subject: x370 killer SLI/ac & Ryzen 5 3600 won't post
Date Posted: 02 May 2020 at 11:22am
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Hello all! I'm having trouble getting my new PC to post at all. The board will power on, fans kick on, and red LED is pulsing, but after about 30-45 seconds, then entire machine turns off, then restarts. It won't post anything at all. I bought this board as a combo from Newegg with a Ryzen 5 3600. It seems that these boards might require a BIOS update to run the 3200 speed RAM I bought, so we tried with some 2399 a friend had but it still would not work. I've tried booting with and w/o hard drives, and with w/o an m.2 SSD, and cleared cmos. The first board/cpu i received from Newegg did the same thing, and now this replacement second board is repeating the exact same behaviors. I'm looking for anything that might help me out. Newegg did comment that the first board would not post for them either, but I'd like to think that the chances of me getting two boards that are dead on arrival would be very slim to none. They've also stated that they've not had a high number of returns/issue with this combo and that it should be compatible, and basically told me to screw myself. I'll list full specs below, any and all help would be very much appreciated. TIA! MB: x370 Killer SLI/ac CPU: Ryzen 5 3600 GPU: Gigabyte GeForce GTX 2060 RAM: G. Skill Ripjaws V DDR4 3200 (2 x 8GB) M.2: WD 120GB SSD HDD; Seagate 2tb, and 500 GB ------------- Hey, it's Hanny! |
Replies:
Posted By: datonyb
Date Posted: 02 May 2020 at 10:58pm
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two things does the retail box say 'ryzen 3000 ready' and check the actual board , find the bios chip (usually inbetween the pcie slots ) and read the sticker its stating the bios version im 99% sure your issue is the bios version is too old to support ryzen 3000 cpus ANY retailer shipping out ryzen 3000's and x370/b350 boards without confirming they have later bios is employing morons ........... ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: devonhanrahan
Date Posted: 02 May 2020 at 11:10pm
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The bios "sticker" says P3.20, but it's sharpied out. Newegg claims that this board is Ryzen 3rd gen ready, but it seems like the BIOS is the obvious issue, but their customer service is a joke. It also seems that it doesn't natively support 3200 speed ram, but we tried to boot with 2933 a friend had handy and that didn't help at all. ------------- Hey, it's Hanny! |
Posted By: datonyb
Date Posted: 02 May 2020 at 11:14pm
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a r53600 should have no trouble booting 3200 ram do you know anyone with a ryzen 1xxx or 2xxx cpu to loan ? ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: datonyb
Date Posted: 02 May 2020 at 11:20pm
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p.s. bios version 3.20 means the board left asrock in 9th or 10th month of 2017.............. where has it been for 2 1/2years........... and the sharpie may indicate 'someone' has updated it's bios but to what version ? it needs version 5.40 or above released 8th july 2019 thers 8 different bios versions between your sticker/factory bios and the required one ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: datonyb
Date Posted: 02 May 2020 at 11:23pm
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one thing you can try remove all add-ons such as hdd/ssd etc have the cpu, 1 stick of ram in a2, and the graphics card unplug from wall socket remove the coin type battery from the board and press and hold the case power button for 30 seconds then refit coin battery, plug in wall and try to power up bear in mind the first boot will take 2-5 mins on a bios clear so go make a cup of tea and hopefully come back to a bios screen ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: devonhanrahan
Date Posted: 02 May 2020 at 11:32pm
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As I've done more research I'm beginning to believe that it is new old stock as you suggested. I tried clearing the cmos as described in the manual, but I'll go ahead and give it a go the way you suggested and see what happens. I'm pretty sure that it won't have onboard graphics, but I've already removed the GPU so I'll see what happens when I attempt and let you know! Thanks a ton for the advice! ------------- Hey, it's Hanny! |
Posted By: devonhanrahan
Date Posted: 02 May 2020 at 11:33pm
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No CPU to loan that I can find unfortunately. ------------- Hey, it's Hanny! |
Posted By: datonyb
Date Posted: 02 May 2020 at 11:36pm
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i didnt say use on board graphics i said just have cpu 1 stick of ram AND GPU ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: devonhanrahan
Date Posted: 02 May 2020 at 11:51pm
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I reread your replies and realized that's not what you intended. I put the GPU back in, with no HDD/SDD's. Just CPU MB and GPU as you suggested after following the cmos battery steps, and nothing has changed unfortunately. The system just seems to "power cycle" every 40ish seconds. ------------- Hey, it's Hanny! |
Posted By: datonyb
Date Posted: 03 May 2020 at 12:33am
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i would say bios then ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: Hollywood986
Date Posted: 15 May 2020 at 8:10pm
| Did you by chance fix this issue? If so how? I am having the exact same issue. |
Posted By: Zirak
Date Posted: 28 Jun 2020 at 4:53am
| I had the exact same issue. Same thing, Ryzen 5 3600 stuck in a boot loop, no video. Bios sticker on the mobo was crossed out with a sharpie. After some research (and reading the negative reviews on newegg) this board was marketed compatible with the Ryzen 5 3600 but it is not compatible out of the box. It requires an update to bios version 5.40. I read through all the compatible CPU's on the ASRock website for this mobo and focused on the ones that were marked "ALL" in the bios compatibility column. I then started shopping. The AMD A6-9500 was the cheapest so I picked it up for $66.45 USD (inclusing taxes and everything). I swapped out the ryzen for the a6 and it booted up just fine. I then had to update the bios in 3 stages. The bios sticker on the mobo said 3.20, even though it was crossed out it clearly read 3.20. Following the instructions on the site for this board you first have to update it to version 3.50, then to 5.10, and finailly to 5.40 which adds support for the Ryzen 5 3600 (among others). I swapped back to the Ryzen and she booted up first try! It was a pain, and now I'm left with this $66 A6 chip collecting dust but it works! |