ASRock Motherboard Utility ver:3.0.264 0 Errors
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14294
Printed Date: 20 Jan 2025 at 4:37am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRock Motherboard Utility ver:3.0.264 0 Errors
Posted By: markbolt11
Subject: ASRock Motherboard Utility ver:3.0.264 0 Errors
Date Posted: 06 May 2020 at 7:57am
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Z390 Phantom Gaming Board 4S - new pc. After installing the ASROCK Motherboard utility I get this error when I try to run it.. Error 0xFFFC This utility is not for this platform Windows 10 pro - latest Tried running ad administrator. RGB Polychrome Sync runs fine Please help |
Replies:
Posted By: ASRock_TSD
Date Posted: 06 May 2020 at 10:49am
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Dear Markbolt11, Thank you for posting your query to the ASRock forum. We have checked with the Z390 Phantom Gaming 4S motherboard (BIOS 1.40). However, we are not able to see the same problem. ASRock's motherboard utility was able to be installed properly. Let's try: -Uninstall the third-party software from the system to see if it will work. -Restarting the system and re-install the utility again. With thanks, ASRock TSD |
Posted By: markbolt11
Date Posted: 06 May 2020 at 6:54pm
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Which third-party software are you referring? Also my MB is identified as ASRock Z390 Phantom Gaming 4S/ac with BIOS at P1.10A. Also, an uninstall, restart and install did not work. |
Posted By: ASRock_TSD
Date Posted: 07 May 2020 at 12:07pm
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Dear Markbolt11, Thanks for the reply. Could you kindly provide the following information for us? 1. A Picture of your motherboard. 2. The screenshot of the BIOS main page. Here is how you can take a screenshot of the BIOS. -Install a USB disk and go into the BIOS with the F2 button. -In the BIOS main screen, kindly press the F12 button the screenshot of the BIOS will be saved to the USB disk. With thanks, ASRock TSD |
Posted By: markbolt11
Date Posted: 07 May 2020 at 3:07pm
    
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Posted By: ASRock_TSD
Date Posted: 07 May 2020 at 3:42pm
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Dear Markbolt11, Thanks so much for the pictures. Since this motherboard is sold by Microcenter, it is required to check with the Microcenter about this. Kindly contact Microcenter for further assistance. http://www.microcenter.com/ With thanks, ASRock TSD |
Posted By: markbolt11
Date Posted: 07 May 2020 at 4:13pm
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Is this an ASROCK board? Why do you choose not to support your board? If I bought this from Amazon, would you support it then? |
Posted By: ASRock_TSD
Date Posted: 07 May 2020 at 5:06pm
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Dear Markbolt11, Thanks for the reply. Any model that is not listed on the ASRock website would an OEM motherboard. Due to the policy, it is required to contact the OEM vendor first. With thanks, ASRock TSD |
Posted By: markbolt11
Date Posted: 07 May 2020 at 11:07pm
| I asking MicroCenter now. |
Posted By: tokomoto
Date Posted: 04 Jun 2020 at 1:07am
Hey buddy I am in the same boat with this Motherboard. I can't seem to update the BIOS via ASRock's website. Were you able to get this to work? |
markbolt11 wrote: