After updating motherboard drivers, internet gone
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14299
Printed Date: 31 Oct 2024 at 7:25am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: After updating motherboard drivers, internet gone
Posted By: Haverok
Subject: After updating motherboard drivers, internet gone
Date Posted: 06 May 2020 at 10:13pm
Hello!
My father used Asrock App shop to upgrade his z370 gaming k6 motherboard drivers and after restarting the system he discovered that his internet connection is gone. His ethernet cable or wireless adapter can still see the router, but he is unable to connnect to the internet.
I tried:
a) reinstalling or uninstalling his network drivers
b) flushing his DNS
c) restarting his TP/IP settings
It's just like his network adapter lost it's ip configuration, but computer does not acknowledge this and acts like everything works normally.
His network devices are:
GIGA PHY INTEL I219V
GIGA LAN Intel J211AT
Neither of them can connect properly and I'm slowly out of ideas.
By using the tool linked below I have estabilished that problem lies somewhere within TP/IP or DNS, but no standard solutions seem to work.
https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack?product=82186
Any ideas? We don't want to resort to reinstalling, but so far everything has failed...
|
Replies:
Posted By: ASRock_TSD
Date Posted: 07 May 2020 at 11:53am
Dear Haverok,
Thank you for posting your query to the ASRock forum.
Let me help you with this:
Step 1. In the Win10, right-click the Start icon and go to the device manager.
Step 2. Go to the Network adapters.
Step 3. Right-click the Intel I219V/Intel I211AT and uninstall the device.
Step 4. Install the LAN driver from the link below:
http://www.asrock.com/MB/Intel/Fatal1ty%20Z370%20Gaming%20K6/#Download
Step 5. Restart the system.
Just to be sure other devices work properly:
-Kindy try with a different LAN cable.
-Please try a different LAN port on the router.
-To make sure that the route works, kindly try the router with a different system.
If the problem persists, could you tell us if, when the LAN cable is connected to the LAN port, is the light on the LAN port showing?
With thanks,
ASRock TSD
|
Posted By: Haverok
Date Posted: 07 May 2020 at 5:11pm
Well, you gave me link to the older version of the drivers I already included in my original post and as expected, it doesn't work. And yes, router DOES work with all other devices at home, not only that but if we set our phones in router mode, the computer is unable to connect with them either. Cable is fine, I tried it with my pc and it works. And yes, the lamp is working.
I also tried to set the DNS and the IP on my own, but as you may guess, it didn't work.
I'm running out of ideas...
|
Posted By: ASRock_TSD
Date Posted: 07 May 2020 at 5:20pm
Dear Haverok,
Thanks for the reply.
So even by force uninstalling the driver under the device manager, it will not work?
Could you check if the MAC address is still there?
Also, kindly try clear CMOS, to clear CMOS, please refer to page. 20 in the following link:
https://download.asrock.com/Manual/Fatal1ty%20Z370%20Gaming%20K6.pdf
With thanks,
ASRock TSD
|
|