DeskMini 310W does not start
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14329
Printed Date: 22 Dec 2024 at 7:53pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: DeskMini 310W does not start
Posted By: RakeshNY
Subject: DeskMini 310W does not start
Date Posted: 10 May 2020 at 3:51am
| Just bought an ASrock Deskmini 310W barebones system. It has BIOS sticker P4.40. I installed stock wi-fi card, 500 GB SDD, intel CPU i9400 with fan, and DDR4 8GB X2. On connecting the power, the blue LED comes on and the fan starts but no display. My Display says "No signal". frustrated. Please help |
Replies:
Posted By: ASRock_TSD
Date Posted: 11 May 2020 at 10:58am
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Dear RakeshNY, Thank you for posting your query to the ASRock forum. Could you kindly check if you have 9400 CPU without the letter "F"? Also, try to install only one RAM to a different slot to see if it will work. If it doesn't work: 1. Try to install only the CPU, CPU fan, one RAM to the system. 2. Double-check if monitor and monitor cable can work properly. With thanks, ASRock TSD |
Posted By: RakeshNY
Date Posted: 12 May 2020 at 5:49am
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Hello ASRock TSD Thanks for your response. I confirm that my CPU is i9400 (not 9400F). I switched on with only the CPU and RAM in one slot. Nothing happened. Then I tried again after switching the RAM to another slot. This time I got an output on the monitor with four options: F2 or Del to run UFI etc. However,none of the options work. When the system is started the keyboard shows in numlock status and there is no cursor to use the mouse. With RAMs in both slots, the screen remains black. What to do from here? |
Posted By: ASRock_TSD
Date Posted: 12 May 2020 at 10:44am
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Dear RakeshNY, Thanks for the reply. Try using a different RAM on the slot that can allow the system to boot up. (Please make sure that all of the other storage devices are removed from the system.) If the system still cannot boot into the BIOS, keep pressing the F2 button right after the power key is pressed. With thanks, ASRock TSD |
Posted By: RakeshNY
Date Posted: 18 May 2020 at 7:26am
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I tried with a different RAM - same result. I see the BIOS options with can't get into bios even after repeatedly pressing F2 or del. and if I use both the slots for RAM, the display is black. Totally frustrated! Can ANYONE help? |
Posted By: kustode79
Date Posted: 21 Jun 2020 at 6:10pm
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I have a very similar problem. I have AsRock A310 with I7-9700 (suggested by Asrock). No signal :( |
Posted By: ASRock_TSD
Date Posted: 23 Jun 2020 at 4:25pm
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Dear RakeshNY and Kustode79, Sorry for the late reply. Please check the following link for the information which shows the BIOS version that will support the CPU that is being used. https://www.asrock.com/nettop/Intel/DeskMini%20310%20Series/#CPU Also, kindly check if the memory modules used on in the support list: https://www.asrock.com/nettop/avl/DeskMini%20310%20Series.pdf If the memory modules are not in the support list, kindly check with the RAM vendor to see if the RAM has been tested with H310 desk mini. Also, try to reinstall the CPU and install only one RAM to see if the system will boot up. With thanks, ASRock TSD |
Posted By: rickaccused
Date Posted: 05 Jan 2021 at 11:15pm
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Same problem as listed above, none of these suggestions work. Processor - Intel Core i5-9400F Coffee Lake 6-Core 2.9 GHz (4.1 GHz Turbo) LGA 1151 (300 Series) 65W BX80684I59400F Desktop Processor Without Graphics Memory - G.SKILL Ripjaws Series 16GB (2 x 8GB) 260-Pin DDR4 SO-DIMM DDR4 2666 (PC4 21300) Laptop Memory Model F4-2666C18D-16GRS SSD - WD Blue 3D NAND 250GB Internal SSD - SATA III 6Gb/s 2.5"/7mm Solid State Drive When I plug in and press the power button, the blue light illuminates but no signal to the monitor. Bios Version on the Motherboard is listed as 4.40. I am noticing that my processor is the i9400F rather than just the i9400 (no F). Not sure if that means anything. |
Posted By: Xaltar
Date Posted: 05 Jan 2021 at 11:55pm
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You can't use that CPU in a DeskMini, the "F" on the end signifies no integrated graphics (iGPU). The DeskMini does not support CPUs that do not have integrated graphics, there is basically no GPU in your system and nowhere to connect one. ------------- 
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Posted By: rickaccused
Date Posted: 06 Jan 2021 at 12:13am
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Thanks Xaltar for the quick answer. That's pretty damn annoying. This will be the second processor I have to return for this computer. Each time taking a 15% restocking fee hit. It looked like this one was on the supported processors list but I guess it wasn't. Listing this information on the front end would be a good move by ASRock. Guess I need to read the fine print a little closer. |
Posted By: Xaltar
Date Posted: 06 Jan 2021 at 12:36am
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Sorry to be the bearer of bad news. Take a look at the CPU support list and make sure whatever you get is on there and is supported by the BIOS version you have on your unit. -------------
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Posted By: rickaccused
Date Posted: 06 Jan 2021 at 12:42am
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Yea I appreciate it. It gives me an idea of the problem. I'll still talk to tech support since I have a support ticket in but this will undoubtedly be the answer. It looks like the i5 9400 is compatible in P0, R0, and U0 stepping but the i5 9400F is not. |
Posted By: lastscout
Date Posted: 19 Aug 2021 at 7:39pm
| what is wrong with the letter F I've got i3-9100F and have no video, will it work or no chance? |
Posted By: rickaccused
Date Posted: 19 Aug 2021 at 9:15pm
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So the F denotes that it does not have a stand alone graphics processing unit in the processor itself. You need to select a processor that has the capability of serving as a graphics processor as well. ASRock provides a list of processors that are compatible with the DeskMini. On my first go around I did not scrutinize the list and compare it to the processor i was purchasing so I wound up having to return the proc and buy a different one. |