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Sound issues

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14493
Printed Date: 09 Aug 2025 at 1:51pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Sound issues
Posted By: sbeaty
Subject: Sound issues
Date Posted: 26 May 2020 at 3:15am
I got a new graphics card and power supply. I installed both and the machine boots up fine. Everything is fine except the sound. Everything worked just fine audio wise with my old graphics card and power supply plugged in.

On the back of the computer it has the audio jacks from the motherboard. I plug in my headset and nothing comes out. I plug in speakers and nothing comes out. I got to sound settings and it shows a the volume bar moving like it registers something is playing. I tried all inputs it would allow me to choose (headphones, speaker-3, etc). Nothing ever plays sound.

I then try hooking up to the front of the computer. When I plug in the aux for headphones in the front I hear sound when the aux is half way plugged in. As soon as I plug it in all the way it goes silent. If i have it half plugged in working and then plug in the microphone aux it goes silent also.

I opened up my PC and made sure everything was plugged all the way in and it seems to be plugged in all the way. I feel like it has to be something not plugged in all the way but how come it works when its half plugged in on the front side?

I downloaded the latest realtek audio drivers from ASRock's site and still nothing.


My Specs:
760GM-HDV Motherboard
AMD FX(tm)-8300 Eight Core Processor
64 bit
Windows 10 Pro version 1903
GeForce GTX 970 Graphics Card



Replies:
Posted By: sbeaty
Date Posted: 26 May 2020 at 3:23am
Product Specifications:

Processor: AMD FX 8300 8 Core, 8x 4.2 GHz (3.50 GHz base clock speed, 4.2GHz with the AMD Boost Technology)

Motherboard: AM3+ (1 x PCIe x16, 1 x PCIe x1, 1 x PCI, 4 x SATA 3Gb/s, 2 x PS/2 keyboard/mouse, 1xDVI, 1xD-Sub, 1 x GBIT-LAN, 4xUSB 2.0, 3x Audio jack)

RAM: 16GB DDR3 PC-1600 (Dual Channel)

SSD: 128GB SATA III SSD

3D-Graphics card: GeForce GTX 970

CD/DVD Drive: 22x Dual Layer Multiformat CD/DVD Burner (CD-R, CD-RW, DVD+-R, DVD+-RW, DVD+R9 (DL))

Case: Gaming Midi Tower Black (43cm x 19cm x 43cm) with red fan lights

USB: 6 USB ports (4x USB on the back panel & 2x USB on the front panel)

WiFi: Yes, WiFi equipped, ready for any wireless LAN

Network: 10/100/1000 MBit/s Ethernet LAN, DSL capable

Sound: Integrated on board 5.1 Controller, HD Audio

Power Supply: 600W

Operating System: Microsoft Windows 10 Pro 64 Bit, Service Pack 1 (installed and activated)


Posted By: datonyb
Date Posted: 26 May 2020 at 4:05am
im guessing windows has defaulted the sound via the gtx970 to monitor


click the speaker icon on bottom right of screen and make sure it says

speakers - realtek

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3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold



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