Video problems
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14503
Printed Date: 03 Aug 2025 at 10:14pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Video problems
Posted By: cruescas
Subject: Video problems
Date Posted: 27 May 2020 at 4:23pm
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Hello, we have recently bought an Asrock b365m pro4 motherboard and we have the following problem: We have installed an Intel Core i7 9700 processor with a Kingston Hyperx DDR4 2666 RAM memory but we have not managed to get the computer to show us an image on the monitor, we have installed the steaker but it does not make any sound, instead if we remove the RAM memory if it warns us with beeps. That could be happening? |
Replies:
Posted By: Xaltar
Date Posted: 27 May 2020 at 4:25pm
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We need full system specs to help you. Is it a i7 9700 or a 9700F? If it is the F version you will need a dedicated GPU. ------------- 
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Posted By: cruescas
Date Posted: 27 May 2020 at 6:43pm
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Hello, the specifications of my equipment with: Intel Core i7 9700 the standard model https://ark.intel.com/content/www/es/es/ark/products/191792/intel-core-i7-9700-processor-12m-cache-up-to-4-70-ghz.html Kingston HyperX DDR4 2666 32GB 2x 16GB Crucial 500GB M.2 P1 Hard Drive Cooler Master MWE White 600 Power Supply |
Posted By: Xaltar
Date Posted: 27 May 2020 at 7:08pm
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Great, so your CPU does have an iGPU. I am guessing you are using an HDMI cable to connect to your display, if so, try a different one or even better, try a DVI or D-Sub (VGA) cable. More often than not with this kind of issue the cable is the problem, there are many different standards of HDMI and older cables don't always work on newer systems. -------------
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Posted By: cruescas
Date Posted: 27 May 2020 at 7:10pm
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Hello, I've already tried that and I still don't see anything on screen |
Posted By: Xaltar
Date Posted: 27 May 2020 at 7:30pm
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If you have already tried other cables (please try DVI if you have not already) then you can try powering on the system with only 1 stick of RAM in slot A2, CPU, monitor, keyboard, mouse and power supply connected. No drives. Also make sure the RAM is properly seated in the slot and that you have the 8pin CPU power (4+4 pin) connected. -------------
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