AMD Motherboards - Memory is not detected

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Memory is not detected

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14520
Printed Date: 09 Aug 2025 at 11:00am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Memory is not detected

Posted By: mbahjingan
Subject: Memory is not detected
Date Posted: 29 May 2020 at 10:44am

here detail for my PC :

Mainboard = asrock A320M HDV AMD AM4 DDR4

Prossesor = AMD Ryzen 5 1400

Memory = Teamgroup elite plus memory DDR4 8GB 2666Mhz & Teamgroup elite plus memory DDR4 4GB 2666Mhz

Problem =

My RAM is not usable (8GB one)

Condition now =

1. detected in BIOS 4gb and 8gb, but in BIOS said only single channel
2. detected dual channel in cpu-z 4gb and 8gb
3. not detected in windows, firstly detected 12GB, but only 4GB is usable, after i trying to fix, now its only dtected 4gb (3,xxGB usable)

what i've did =
1. update bios
2. fix msconfig on boot> advanced option
3. trying change position

Fact =
1. 4GB is okay in 2 socket and it can boot the windows
2. 8GB is not okay in 2 socket and it cant boot the windows

can someone give me solution?
thanks before

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sorry for my bad english

Replies:

Posted By: mbahjingan
Date Posted: 29 May 2020 at 10:45am

for more info my PC's OS is WIndows 10 Pro

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sorry for my bad english

Posted By: ThreeDee
Date Posted: 29 May 2020 at 11:49am

Posted By: mbahjingan
Date Posted: 29 May 2020 at 12:15pm

ThreeDee wrote:

You should buy a matching pair and your "problem" will be solved

how about the fact that i use 8gb RAM only it was not booting up?

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sorry for my bad english

Posted By: ThreeDee
Date Posted: 29 May 2020 at 3:02pm