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Z390 RGB/BIOS Issue

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Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
Printed Date: 13 Jul 2024 at 6:50pm
Software Version: Web Wiz Forums 12.04 -

Topic: Z390 RGB/BIOS Issue
Posted By: ThePengoose
Subject: Z390 RGB/BIOS Issue
Date Posted: 09 Jun 2020 at 11:09pm
I have a new ASRock Z390 Phantom Gaming 4s motherboard and have some issues regarding RGB lighting. As with several other people I too am having problems controlling the lights using the Polychrome RGB program.

I have tried all the suggestions I have come across with no luck, however my issue extends into the BIOS. The Polychrome tool is available and it allows me to select the various light options (pattern, speed, etc.) but selecting the "apply all" button has no effect on the lights.

I have 3 x fan lights, 1 x CPU light, and a light in the front of the case. The lights all work perfectly. My case has a button on the front that allows me to cycle through a series of predefined colors/patterns. So the lights do function, I just cannot control them through the software application or through the BIOS.

Does anyone have any suggestions?

OS: Windows 10 64-bit
MB: ASRock Z390 Phantom Gaming 4S
Firmware: 1.20

Posted By: ASRock_TSD
Date Posted: 11 Jun 2020 at 11:23am
Dear ThePengoose,

Thank you for posting your query to the ASRock forum.

Regarding your question, kindly write to the following email and submit the technical support form.

Also, kindly provide the following information when submitting to the technical support form.
1. Please provide which RGB light the setting will not apply on.
2. If it is the light connected to the RGB port, kindly provide the RGB light header name.
3. If it is the RGB RAM, kindly provide the memory module model name for us.

With thanks,

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