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RX 5700 XT Taichi OC+ LEDs not working

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: http://forum.asrock.com/forum_posts.asp?TID=14728
Printed Date: 02 Mar 2024 at 6:13am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: RX 5700 XT Taichi OC+ LEDs not working
Posted By: KP2727
Subject: RX 5700 XT Taichi OC+ LEDs not working
Date Posted: 19 Jun 2020 at 6:35pm
I just upgraded to this new GPU from an Nvidia GTX 1060. I plugged it into my MSI Z370 GAMING PLUS motherboard, and installed the drivers and software I needed. Initially, the RGB lights were on and working. I downloaded Polychrome Sync so I could change the colors, but nothing I did in the program would actually change anything.

After a reboot of my computer, the program doesn't work at all. It keeps giving me an error saying "There is no Asr graphics card and Asr USB LED header!" At some point while trying to fix the problem, the LED lights just stopped turning on at all, so now it doesn't show any light.

I've run DDU to ensure any remnants of my old GPU was gone, I've updated the vBIOS for this GPU, I've uninstalled and reinstalled the drivers and the Polychrome Sync software numerous times, and I'm at my wit's end with no idea of what to do next. At this point, I'll accept just getting the lights back on. Any help would be greatly appreciated!



Replies:
Posted By: PatoLeon
Date Posted: 21 Jun 2020 at 1:29pm
I do have the same issue, so any answer from AsRock would be great (besides send it back to seller for warranty). I saw there was a Led Firmware, but the link seems to be broken.


Posted By: ASRock_TSD
Date Posted: 23 Jun 2020 at 5:32pm
Dear KP2727,

Thank you for choosing ASRock.

Regarding your case, please follow the steps to try.
1. Install the latest AMD VGA driver from AMD official website.
2. Update the latest VBIOS.
VBIOS download link:
http://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%205700%20XT%20Taichi%20X%208G%20OC+/index.asp#BIOS" rel="nofollow - http://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%205700%20XT%20Taichi%20X%208G%20OC+/index.asp#BIOS
Update method:
http://www.asrock.com/support/BIOSVGA.asp£cat=Taichi" rel="nofollow - http://www.asrock.com/support/BIOSVGA.asp£cat=Taichi
3. Update the LED firmware.
Download link: https://download.asrock.com/TSD/Desktop/FAQ/Graphics%20Card%20RGB%20Firmware/RX5700XT_TCX.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/FAQ/Graphics%20Card%20RGB%20Firmware/RX5700XT_TCX.zip
Update method:
A. Download the LED firmware and unzip it.
B. Run CMD as administrator.
C. Get into the LED firmware folder.
D. Run [Update_VGA_TAICHI_191101]

Thank you!
Yours truly,
ASRock TSD


Posted By: SithSlayer96
Date Posted: 23 Dec 2020 at 12:06am
hi i have the same problem with my RX5700XT Taichi, i installed the Asrock RGB polychrome, a CMD appears and show it was updating the firmware, but actually, the RGB of my GPU doenst work after that... and now the Asrock RGB Utility Says "there is no Asrock GPU detected"


Posted By: logmax
Date Posted: 29 Dec 2020 at 5:09pm
Originally posted by SithSlayer96 SithSlayer96 wrote:

hi i have the same problem with my RX5700XT Taichi, i installed the Asrock RGB polychrome, a CMD appears and show it was updating the firmware, but actually, the RGB of my GPU doenst work after that... and now the Asrock RGB Utility Says "there is no Asrock GPU detected"

I have exactly the same problem. Please for some solution to the problem. The motherboard and video card are of the Asrotsk Tich series. Thanks.


Posted By: ASRock_TSD
Date Posted: 30 Dec 2020 at 10:48am
Dear logmax,

Thank you for choosing ASRock.
Please refer to the steps to re-flash the LED FW.
1. Only install one graphics card and boot up the system.
2. Download the FW update tool from the following link.
https://download.asrock.com/TSD/Desktop/FAQ/Graphics%20Card%20RGB%20Firmware/RX5700XT_TCX.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/FAQ/Graphics%20Card%20RGB%20Firmware/RX5700XT_TCX.zip
3. Unzip the file to the C driver.
4. Run the CMD as administrator.
5. Go to the VGA_FW_Taichi folder by enter the following command.
cd C:\VGA_FW_Taichi
6. Enter the following command to start the FW update process.
Update_RX5700_XT_Taichi.cmd
7. After update the FW, please download the latest Polychrome SYNC from the following link.
https://download.asrock.com/Utility/RGB/PolychromeSYNC" rel="nofollow - https://download.asrock.com/Utility/RGB/PolychromeSYNC (v1.0.14).zip

Thank you!
Yours truly,
ASRock TSD


Posted By: logmax
Date Posted: 30 Dec 2020 at 6:00pm
Thank you very much. Everything went OK and now there are no such problems with RGB synchronization. Now, however, there is another major problem after the update. When the card is on the OC BIOS does not load. When you move to Silent bios everything is correct. Can you give me some advice or resolved. Thanks.


Posted By: ASRock_TSD
Date Posted: 31 Dec 2020 at 10:26am
Dear Logmax,

Thank you for your reply.

Regarding your case, you can try to boot up the system with OC BIOS and use onboard graphics to re-flash the vBIOS.
Download link:
https://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%205700%20XT%20Taichi%20X%208G%20OC+/index.asp#BIOS

Thank you!
Yours truly,
ASRock TSD


Posted By: DBoss_Tech
Date Posted: 04 Apr 2021 at 5:25am
Would you mind posting an updated link to the rgb fw for the 5700xt Taichi. The previous links are no longer working.


Posted By: ASRock_TSD
Date Posted: 06 Apr 2021 at 9:16pm
Dear DBoss_Tech,

Please refer to the link below for the FW for RX5700XT Taichi
https://download.asrock.com/TSD/Desktop/FAQ/Graphics%20Card%20RGB%20Firmware/RX5700XT_TCX.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/FAQ/Graphics%20Card%20RGB%20Firmware/RX5700XT_TCX.zip

With thanks,
ASRock TSD


Posted By: Iory
Date Posted: 25 Aug 2021 at 3:10pm
help me , tenho mesmo problema com a rx 5600 xt phantom d3 6 gb rgb não funciona error there is no asr vga card and asr usb led header pleace help me


Posted By: ASRock_TSD
Date Posted: 25 Aug 2021 at 4:47pm
Dear Lory,

Thank you for posting your query to the ASRock forum.

Please make sure that the graphics card driver is installed.
https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/

Please download the tool from the link below and follow the steps below to update the RGB FW of the graphics card driver.
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX%205600%20XT%20Phantom%20Gaming%20D3.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX%205600%20XT%20Phantom%20Gaming%20D3.zip

Steps:
1. Download and unzip the file.
2. Execute [Update_RX5600_PGD3].
3. After the update is complete, please restart your system.

Thank you!
With thanks,
ASRock TSD


Posted By: pinho.redes
Date Posted: 10 Mar 2023 at 1:32am
Estou com o mesmo problema, os leds funcionavam no computador do meu amigo, quando comprei a placa dele e montei no meu computador, nao ligou mais os leds.
Vi os links, porém nao estao funcionando!


Posted By: ASRock_TSD
Date Posted: 10 Mar 2023 at 6:32pm
Dear Pinho.redes,

Thank you for posting.

Could you kindly provide the model name of the graphics card for us to check?

With thanks,
ASRock TSD


Posted By: pinho.redes
Date Posted: 10 Mar 2023 at 11:51pm
A minha é uma RX 5700 XT TAICHI OX+


Posted By: pinho.redes
Date Posted: 10 Mar 2023 at 11:51pm
A minha é uma RX 5700 XT TAICHI OC+


Posted By: pinho.redes
Date Posted: 18 Mar 2023 at 2:01am
Oi boa tarde!

Por gentileza, poderia disponibilizar o link pra eu baixar a ferramenta para resolver o problema dos leds?

RX 5700 XT TAICHI
STEEL LEGEND B450M
PSU: 750W


Posted By: lgper
Date Posted: 05 Sep 2023 at 9:02pm
This link is outdated, please update the new link, thanks!


Posted By: lgper
Date Posted: 05 Sep 2023 at 9:07pm
Originally posted by ASRock_TSD ASRock_TSD wrote:

Dear logmax,

Thank you for choosing ASRock.
Please refer to the steps to re-flash the LED FW.
1. Only install one graphics card and boot up the system.
2. Download the FW update tool from the following link.
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5700XT_TCX.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5700XT_TCX.zip
3. Unzip the file to the C driver.
4. Run the CMD as administrator.
5. Go to the VGA_FW_Taichi folder by enter the following command.
cd C:\VGA_FW_Taichi
6. Enter the following command to start the FW update process.
Update_RX5700_XT_Taichi.cmd
7. After update the FW, please download the latest Polychrome SYNC from the following link.
https://download.asrock.com/Utility/RGB/PolychromeSYNC" rel="nofollow - https://download.asrock.com/Utility/RGB/PolychromeSYNC (v1.0.14).zip

Thank you!
Yours truly,
ASRock TSD


Posted By: lgper
Date Posted: 05 Sep 2023 at 9:08pm
This link is outdated, please update the new link, thanks!


Posted By: ASRock_TSD
Date Posted: 08 Sep 2023 at 10:34am
Dear Igper,

Please download the FW from the link below:
https://download.asrock.com/TSD/Desktop/FAQ/Graphics%20Card%20RGB%20Firmware/RX5700XT_TCX.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/FAQ/Graphics%20Card%20RGB%20Firmware/RX5700XT_TCX.zip

With thanks,
ASRock TSD



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