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H370M-ITX/ac SSD (M500) not recognized

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14734
Printed Date: 02 Aug 2025 at 10:56pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: H370M-ITX/ac SSD (M500) not recognized
Posted By: borre
Subject: H370M-ITX/ac SSD (M500) not recognized
Date Posted: 20 Jun 2020 at 2:39pm
Hello,

I have a asrock h370m-itx/ac which boots ok.
It reconize my harddisk But not my SSD (crucial M500, CT120M500SSD1, firmware MU05)

It does not show up in de storage list.
But When I go to the Harddisk priority in the boot menu.
It shows my SSD

When I start up my OS (UnRaid) I cannot find the SSD.

Tried:
- only attach the SSD
- swap sata and power cable between hdd (wich is reconized) and the SDD
- uefi defaults
- Both (motherboard and SSD) have the latest firmware.
- sata mode is AHCI (raid does not make any difference)
- sata device type setting (ssd of hdd) does not make any difference
- external sata setting on or off does not make any difference

Specs:
- asrock h370m-itx/ac firmare P4.30
- intel i3-9100
- 1 strip crucial 16GB (ddr4-2400) ram
- hdd tosihiba MQ01ABD050
- SSD crucial M500, CT120M500SSD1, firmware MU05

here are some images of the bios/uefi
https://photos.app.goo.gl/6MsMdv2j9Ugx9Q2r8

What can I do?
I am a little confused...



Replies:
Posted By: borre
Date Posted: 04 Jul 2020 at 3:28am
oke, found out that when in enable "C 10 state" that then the sdd is not reconized anymore.

strange, why is this?



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