X570 Creator cannot detect TB device
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14772
Printed Date: 21 Nov 2024 at 11:45pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X570 Creator cannot detect TB device
Posted By: boneto666
Subject: X570 Creator cannot detect TB device
Date Posted: 23 Jun 2020 at 1:14pm
Dear guys,
I am trying to use the onboard Thunderbolt ports and I have enabled TB option in BIOS as well. Of course I have installed the Thunderbolt(v17.4.77.400) drivers from ASRock website.
But WIN10 OS still fails to detect my TB device, try 2.01 BIOS is the same result.
Please help!
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Replies:
Posted By: ThreeDee
Date Posted: 23 Jun 2020 at 4:06pm
any "unknown device" listings in device manager or anything with an exclamation point next to it? .. select "show hidden devices" in device manager to see everything listed
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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Posted By: ASRock_TSD
Date Posted: 23 Jun 2020 at 5:01pm
Dear boneto666,
Greetings, this is ASRock TSD.
According to your question, we provide some suggestions to check the system:
1. Please enter BIOS setup and load BIOS default setting via [F9] key.
2. If possible, please plug your Thunderbolt device to another Thunderbolt system.
3. If possible, please install other Thunderbolt devices to verify the TB3 port of the MB.
4. Reinstall a clean Windows 10 OS with Thunderbolt driver.
Thanks!
All the best,
ASRock TSD
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