AMD Motherboards - Taichi X399m Windows 10 update 2004

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Taichi X399m Windows 10 update 2004

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14793
Printed Date: 28 Dec 2024 at 1:57am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Taichi X399m Windows 10 update 2004

Posted By: anton01
Subject: Taichi X399m Windows 10 update 2004
Date Posted: 26 Jun 2020 at 5:01am

Hello,

I have Taichi X399m with latest BIOS that is available for download. When I am updating Windows 10 to most recent update 2004, when system reboots, I am greeted with blue screen of death (BSOD) immediately, with message:

KMODE EXCEPTION NOT HANDLED

It reboots again, and Windows 10 update 2004 is rolled back.

Later I run Start > View Reliability History and here is the message there:

Installation Failure: Windows failed to install the following update with error 0xC1900101: Feature update to Windows 10, version 2004.

I suspect a BIOS update is needed to handle KMODE exception because it happens right after reboot, without even booting into Windows.

Thanks.