Intel Motherboards - z370 ex4 sound issue

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z370 ex4 sound issue

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14802
Printed Date: 03 Aug 2025 at 8:53am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: z370 ex4 sound issue

Posted By: ssg
Subject: z370 ex4 sound issue
Date Posted: 27 Jun 2020 at 3:04am

Hello.
I'm not native English, my English will be poor. Please understand.
I use the speakers connected to the audio jack on the back panel as the default audio playback device. I don't use the monitor's sound device.
There are no problems in normal use (e.g. watching YouTube, listening to music, watching videos).
However, when i run a heavy game (e.g., Civilization 6, Kingdom Come: Deliverance), the sound is intermittently cut off, and then there is no sound, or the playback device disappears and there is no sound.
Most games have problems,
but there is no sound issue when playing League of Legends.

This problem has been quite a long time lasting.
I reinstalled Windows 10 several times
I tried installing various sound drivers such as the basic installation of Windows/asrock site version/other latest version.
All had the same problem.
Please let me know the solution.

my computers specs
i5-8400
z370 ex4(bios 4.2)
ddr4 3200 8gb*2
gtx 1070ti
2ssd 3hdd
windows 10 64bit

Thank you.