Print Page | Close Window

APP Shop - This utility is not for this platform!

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14809
Printed Date: 24 Jun 2024 at 8:46am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: APP Shop - This utility is not for this platform!
Posted By: Odey
Subject: APP Shop - This utility is not for this platform!
Date Posted: 27 Jun 2020 at 10:14pm
I have an ASRock B550 Pro4 motherboard and would like to install the APP Shop. The installation succeeds, but when I click on the desktop shortcut I get this error:

"This utility is not for this platform!"

The installation of the AMD Chipset Software was successful.
I'm not 100% sure, but I think I got this error with all the other software from the product page of this motherboard. (https://www.asrock.com/MB/AMD/B550%20Pro4/index.asp#Download)

Do you know why this doesn't work?

Thank you in advance!

Microsoft Windows 10 Pro
AMD Ryzen 7 3700X
ASRock Radeon RX 5700 XT Challenger D 8G OC
ASRock B550 Pro4
(Motherboard version field is empty in sysinfo, I have never updated it)




Replies:
Posted By: johnroyal
Date Posted: 29 Jun 2020 at 10:01am
I have the exact same issue. On the same motherboard. None of the utilities work.


Posted By: gasoen
Date Posted: 30 Jun 2020 at 2:14am
Same issue with any of the applications and Asrock B550m Pro4.
Not even the disc included works.

Let's see if they throw some light on this issue


Posted By: datonyb
Date Posted: 30 Jun 2020 at 10:18pm
if all three of you have the same issue

then im guessing there is a problem with the app shop software and b550 boards

in which case here is not the place to get a speedy fix

i suggest opening a support ticket direct to asrock customer services

this is a forum consisting of normal guys trying to help normal guys

the asrock software team just wont get to hear of this issue here

(personally i think its probably been highligted already ,but opening up a support ticket would help )

-------------
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: medium00rare
Date Posted: 01 Jul 2020 at 7:43am
Before everyone gets too focused on the AMD motherboard, I have the same problem on the ASRock Z370M-ITX/ac

My guess would be on some Windows update breaking something.


Posted By: Taranius
Date Posted: 01 Jul 2020 at 4:38pm
Hi,

same issue here. Have the B550 Pro4 and a fresh Win 10 Pro intstallation with all updates.
The Driver DVD dont work for me, the Setup start with the same Error Code.
So i installed all drivers frome Asrocks B550 Pro4 Website.
But A Shop and A Tunning doenst work.

(other issues with the realthek sound driver, i get no sound, only with the normal Win HD Audio driver).

Now i have opened a Support Ticket to Asrock.

Greeds

Taranius


Posted By: Odey
Date Posted: 02 Jul 2020 at 1:20am
Could it have to do with the windows version? I also have Windows 10 Pro, are there others who also have this problem with Windows 10?


Do I also have to create a ticket here for the same problem?
https://www.asrock.com/support/index.asp ----> Latest Drivers Update


Posted By: datonyb
Date Posted: 02 Jul 2020 at 7:53pm
still the same advice here

you need to open a support ticket direct with asrock

you may link this thread to indicate other people all with the same problem, but just posting the problem here will not get the software fixed

-------------
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: Odey
Date Posted: 02 Jul 2020 at 8:40pm
Thanks for the advice, I will create a support ticket and let you know when I have received an answer.


Posted By: Odey
Date Posted: 02 Jul 2020 at 10:30pm
Response: (I'm going to try it now)

------------------------------------------------------
Dear Mr. XXX,

We have investigated the issue, but cannot reproduce.

Here is how we test

1.       BIOS defaults (F9)

2.       Download the latest Windows 10 (ISO) version via the media creation tool, and don't put it on DVD or USB stick

3.       Format a USB stick under NTFS

4.       Double click on the ISO file (it will open as a virtual DVD)

5.       Copy the content from this virtual DVD to the USB stick

6.       Start the system, and press F11 to get into the boot menu

7.       Select the UEFI USB device (see screenshot), this will install Windows in GPT mode (please connect only the device you want to install Windows on)

8.       Do a custom install, and wipe all partitions from the drive, then continue the installation

Once the Windows installation is complete, please go to the download page on our website

https://www.asrock.com/mb/AMD/B550%20Pro4/index.asp#Download


You need to download the following drivers/tools, I put them in the same order you need to install them

1.       AMD chipset driver, this must always be installed before installing any other software or drivers.

2.       Realtek High Definition Audio Driver

3.       Realtek LAN driver

4.       Nahimic3 Utility

5.       ASRock Polychrome RGB

6.       Appshop

In fact you don't need the appshop, because all drivers and BIOS releases can be found on our website

When the ASRock Plochrome RGB tool is installed, it will always detect the hardware and run a firmware check after you close and restart it, it will update the firmware on the RGB controller on the board, please give it a few minutes( I attached 2 screenshots.

Please let me know the outcome.


Also for my understanding, do you use the official Windows release, or a altered copy, this is not for sharing with Microsoft, but for our understanding, because at some point you do something different from us, and we would like to understand what that is.

Mit freundlichen GrĂ¼?en

Kind regards

XXX

Technical Support
------------------------------------------------------

(Yes, i use an official Windows release, but the Pro version.
I reused this license from another broken device. Windows says that my digital license is activated and linked to my microsoft account, so that's fine I guess.)


Posted By: Odey
Date Posted: 03 Jul 2020 at 12:46am
After a clean windows installation, steps 1-5 were successful. But step 6 failed. Still same problem: installation of APP Shop succeeds, but error message when executing: "This utility is not for this platform!"


Posted By: Krx
Date Posted: 26 Jul 2020 at 7:16pm

Same issue
App Shop and Phantom game tuning was working before
and since last week both stopped working.

Upon launch it throws this:

Error 0xfffe
"This Utility is not for this platform!"

Tried to reinstall latest versions, but nothing.

Also this mobo has constant problems with intel lan goin to sleep
and Win 10 cannot find it on next restart.
Only after fiddling with deep sleep settings in uefi and several restarts with 4 min of waiting with unplugged PC it works again,
untill it decides to stop again.

Also every so, windows or uefi forgets default boots sequence and
I need to reset it again and again.

This mobo is bad!

Ryzen 9 3900X
Windows 10 pro latest
X750 Phantom Gaming 4
Bios P3.00 - 06/17/2020


This mobo is bad!


Posted By: Odey
Date Posted: 01 Aug 2020 at 2:02am
My problem has been solved by following exactly the same steps as in the ASRock test procedure:

mail from ASRock support:

----------------
Here is how we test

1.       BIOS defaults (F9)

2.       Download the latest Windows 10 (ISO) version via the media creation tool, and don't put it on DVD or USB stick

3.       Format a USB stick under NTFS

4.       Double click on the ISO file (it will open as a virtual DVD)

5.       Copy the content from this virtual DVD to the USB stick

6.       Start the system, and press F11 to get into the boot menu

7.       Select the UEFI USB device (see screenshot), this will install Windows in GPT mode (please connect only the device you want to install Windows on)

8.       Do a custom install, and wipe all partitions from the drive, then continue the installation

Once the Windows installation is complete, please go to the download page on our website

https://www.asrock.com/mb/AMD/B550%20Pro4/index.asp#Download



You need to download the following drivers/tools, I put them in the same order you need to install them

1.       AMD chipset driver, this must always be installed before installing any other software or drivers.

2.       Realtek High Definition Audio Driver

3.       Realtek LAN driver

4.       Nahimic3 Utility

5.       ASRock Polychrome RGB

6.       Appshop

In fact you don't need the appshop, because all drivers and BIOS releases can be found on our website

When the ASRock Plochrome RGB tool is installed, it will always detect the hardware and run a firmware check after you close and restart it, it will update the firmware on the RGB controller on the board, please give it a few minutes

----------------

My experience:

Differences between my previous (failed) try:
This drive was never used before and clean vs. Windows was already installed on the drive*
I installed Windows from a USB stick vs. Clean installation of Windows from Start > Settings > Reset this PC > Get started *Pop-up* Remove everything
Local Microsoft Account vs. Existing Online Mircosoft Account
No license activated vs. Valid license activated
Language: English (US) vs. Default recommended option: Nederlands/Dutch
(Left: successful vs Right: failed installation)

*The old SSD came from a completely different setup (Intel based, not AMD)

The Ethernet cable was connected all the time during both installations.
With the successful method with the USB stick, I never had to enter an activation code or log in with my microsoft account,
but my digital license was successfully activated on this computer.
The license was probably taken over automatically via USB and verified because the ethernet cable was still plugged in.


Posted By: Krx
Date Posted: 01 Aug 2020 at 3:22am
Hi

So to fix just one (other ones works perfectly normal) faulty program, which was working fine before and suddenly just stopped working, I "only" need to do:

- format
- clean windows install
- install all drivers
- install all (many) programs I currently use
- fine tune windows and programs to meet my work habit?

In my case, this is approx 5 days of wasted time.

And there is no guarantee that Asrock program will not stop working in 6 months after fresh install, like it did it before.

I solved my issue by switching to MSI Afterburner instead, in like 15 mins of setup and fine tunning.

Thanks for the info though

Best Regards


Posted By: Odey
Date Posted: 01 Aug 2020 at 5:07am
Thank you too for the information!


Posted By: Theodorick
Date Posted: 20 Aug 2020 at 10:48am
I have had this same problem on an x570 phantom gaming 4. I think I may have finally figured this out, and it should help others with different motherboards. When I updated my bios from 2.60 to 3.00 and then 3.10, I noticed that on the boot post screen it no longer says "P2.60". I has some alphanumeric string instead in both 3.00 and 3.10. I reverted to 3.00 and had the same "not for this platform" error. When I went back to 2.60 (and the "P2.60" in the boot screen, the utilities all work!!! Seems the utilities are looking for a bios version in the "PX.XX" form, NOT the alphanumeric string that was introduced in newer bioses. Hope this may help someone.

-------------
TedK


Posted By: jculbertson6
Date Posted: 19 Sep 2020 at 1:29am
I think Theodorick has it right and I suggest one additional point:

I was running bios v3.0 and experienced the "not for this platform" error on a x570 phantom gaming MB.

I noticed that Asrock updated their bios again since Theodorick's post and there is a version 3.2 available. When I updated to version 3.2 the problem with Phantom Gaming Tuning went away. I suspect that Asrock eliminated the problems Theodorick noted in the v3.0 and v3.1 version of the bios when they released v3.2.     I suggest updating to bios v3.2 to see if that works before reverting to v2.6 in order to eliminate the problem of having Phantom Gaming Tuning note that "this utility is not for this platform". it seems to be an issue only with bios v3.0 and 3.1, not v3.2.


Posted By: AlterKind
Date Posted: 28 Mar 2023 at 11:30am
Originally posted by Krx Krx wrote:

Hi

So to fix just one (other ones works perfectly normal) faulty program, which was working fine before and suddenly just stopped working, I "only" need to do:

- format
- clean windows install
- install all drivers
- install all (many) programs I currently use
- fine tune windows and programs to meet my work habit?

In my case, this is approx 5 days of wasted time.

And there is no guarantee that Asrock program will not stop working in 6 months after fresh install, like it did it before.

I solved my issue by switching to MSI Afterburner instead, in like 15 mins of setup and fine tunning.

Thanks for the info though

Best Regards


Any chance you could post a walkthrough of your solution? Cause I'm not about to do all that either lol.

-------------
ATKD


Posted By: Dodgydruid
Date Posted: 31 Mar 2023 at 2:10am
My A320M-HDV r4 has this "not for this platform" stuff, its a remnant of motherboard utility as the A icon appears on the second popup but there is zero trace of it anywhere in my startup config or anywhere else as I uninstalled it a good while back.

Bit rubbish if you have to do a complete fresh install because of bad uninstalling packages, I have a ton of games on my machine plus video work and not prepared to risk Windows obliterating files as it has done before.



Print Page | Close Window

Forum Software by Web Wiz Forums® version 12.04 - http://www.webwizforums.com
Copyright ©2001-2021 Web Wiz Ltd. - https://www.webwiz.net